Patients
Reviews of Nha Khoa Bao Viet.
Hanoi, Vietnam. 71 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.5 out of 10
Overall score
Nha Khoa Bao Viet in Hanoi Dong Da is a 17+ year established clinic with three named senior dentists led by Dr. Quoc Ai and Dr. Lan Phuong, offering orthodontics, extractions, whitening, and general dentistry. Reviews feature specific procedures and standout patient care touches including free refills, pre-extraction snacks, and post-extraction follow-up calls, though the perfect 5.00 rating is partly driven by Tet promotion reviews. One review describes a non-dental skin whitening service suggesting possible Google profile cross-contamination.
Authenticity
5/10Rating 5.00/71, MEDIUM deduction (-2 auth, -1 treat). All 50 reviews are 5-star. Tet seasonal promotional reviews inflate count; one review describes non-dental skin whitening suggesting possible profile cross-contamination.
Treatment quality
7/10Diverse procedures: braces, fillings, scaling, extractions, cosmetic bonding, laser whitening. Free refill policy confirmed. Post-extraction follow-up calls and pre-procedure snacks noted. MEDIUM deduction applied.
Cleanliness
7/10Consistently described as clean and spacious. Multiple mentions of modern equipment. Weekend busy periods noted but quality maintained.
Team
8/10Three named senior dentists: Dr. Quoc Ai (20+ years, orthodontics), Dr. Lan Phuong (pediatric and general), Dr. Luong (fillings). Post-treatment follow-up calls confirm patient care culture.
Price value
7/10Repeatedly described as reasonable. No unnecessary upselling noted. Free refill honored without charge. Tet promotional pricing for whitening packages with take-home trays.
Tourist suitability
5/10Dong Da district Hanoi PRIMARY zone. Domestic Hanoi patient base only; no English reviews or tourist-oriented services. Better suited for Hanoi expats than short-stay tourists.
What comes up well
- Dr. Quoc Ai: 20+ years orthodontic experience in central Hanoi
- Dr. Lan Phuong: pediatric-friendly with gentle child extractions
- Free refills honored and post-extraction follow-up calls confirmed
- Seasonal Tet whitening promotions with take-home trays included
Points to weigh
- MEDIUM manipulation: 5.00/71, all 50 reviews 5-star, Tet review drive evident
- Non-dental skin whitening review suggests possible profile cross-contamination
- Weekend crowding reported; parking limited (100k VND nearby lot)
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 71 reviews
I was introduced to Dr. Ai's dental examination by an acquaintance. I heard that she has a lot of experience, so I wanted to come and experience it myself. I found her examination quite meticulous, thorough, and gentle.
The space was quite clean, and the staff were friendly and enthusiastic. From the reception to the procedure itself, everything was clearly explained, avoiding the anxiety I felt at other places. The dentists here are highly skilled, their procedures are gentle, and they explain everything thoroughly before starting. I had a cleaning and filling for one cavity; it was quick, painless, and…
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comfortable. Overall, the service was good, the price was reasonable, and I didn't feel ripped off like at some other places I've visited.
The staff were quick and friendly, and I didn't have to wait long. The doctor was gentle, explained things clearly, and I felt reassured. The price was reasonable, and I wasn't pressured to do anything unnecessary.
I will always trust this dental clinic: enthusiastic, dedicated, high-quality, and reputable.
Excellent service quality, complete facilities and equipment, and very attentive staff!
The service was good, and they took great care of me.
It was fantastic! The service was excellent, the receptionists were very enthusiastic and attentive, and the dental clinic had delicious candy, hehe. I only came in for a teeth cleaning, but the staff did it gently and thoroughly. I promise to recommend this place to my friends and family when they need dental checkups.
Today I went to the clinic to have a tooth extracted. Before the extraction, they gave me some snacks like bread and milk, and after the extraction, I even received medication. Overall, although it's a small service, I felt the care was quite thoughtful. I will definitely come back and use their services again.
I was introduced to see Dr. Lan Phuong by my sister. She was very gentle when serving me. The receptionists were also very friendly.
I visited on Sunday morning. The clinic was very busy on the weekend, but I still received good care; the staff were quite friendly.
The service quality is quite good, the receptionist is very funny
I learned about Bao Viet Dental Clinic through a friend's recommendation. Overall, I found the clinic's services quite good, the staff were very enthusiastic, and the doctors were very careful. I recommend everyone visit and experience it!
It was my first time at the dental clinic, but I was quite satisfied with the service; overall, it was good!
Reply from the clinic
We're delighted you had a positive experience at Bao Viet! Our team of doctors is always ready to support you on your oral health journey.
I recently had a teeth cleaning and filling at this dental clinic. My experience was quite good; the dentist was very meticulous, and the receptionist was very attentive and enthusiastic. I will definitely come back for more services!
I was a bit scared at first, but thanks to the doctor and staff's encouragement and quick extraction, I was much less scared. 5* for wisdom tooth extraction at this clinic
Reply from the clinic
Thank you for your positive feedback after your tooth extraction. We strive to make every treatment as safe, quick and gentle as possible.
The clinic was very attentive; after I had my tooth extracted, they cared for me and asked about my well-being very carefully. Thank you to the clinic!
Reply from the clinic
Thank you for choosing Bao Viet Dental Clinic among so many other clinics. We hope to continue being the place you trust for all your future treatments.
Came to Bao Viet Dental Clinic on a rainy day after Tet to examine a cavity that had been aching for 3 months. With the enthusiastic advice of Doctor Lan Phuong, the cavity was treated after 30 minutes. Thank you Doctor Phuong, thank you Bao Viet Dental Clinic Will come back here to have a more confident smile.
Reply from the clinic
Your trust and positive feedback are the greatest reward for the Bao Viet team. We will always strive to ensure that every customer feels "secure when they come to us."
This is the most reputable dental clinic I've ever been to. The receptionists, customer service staff, nurses, and dentists are all polite, attentive, and professional. The prices aren't the cheapest, but they're the most reasonable. They accept insurance directly and card payments. The service is even better than major hospitals. The equipment is brand new and modern. They have everything you…
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could want. My teeth are extremely difficult to extract; every time I've had one extracted, it took over two hours because of the cutting and digging. This time, the dentist here was very skilled and handled it incredibly quickly. Dentist Phuong examined me from A to Z, and she did a super thorough cleaning that was completely painless. It was the first time I'd ever had a painless cleaning; it felt amazing, I just lay there dozing off. Then, the dentist from Bac pulled my tooth, incredibly gentle and caring. Even though my tooth was super difficult to extract, and the dentist and his team were sweating profusely, the dentist still occasionally asked kindly, "Are you okay?", "Does it hurt?", "Just bear with it." If I were a girl, I'd probably ovulate right there on the dental table, guys! 😂 And the dentists' skills are all from Hanoi Medical University, so they're incredibly skilled. The extraction was smooth and painless. Less than 24 hours later, I was already eating fried rice and beef pho. Haha. After the extraction, you'll be monitored to ensure stability and proper hemostasis before being allowed to go home. Once home, the clinic staff will ask about your well-being, giving advice on what to eat and drink to promote faster healing. Haha. Overall, I was extremely impressed with this place, so I decided this will be my go-to dental clinic from now on. Note: If you're driving, call ahead to reserve a parking spot in the clinic's yard. I parked in the nearby parking lot and they charged me 100k VND. Haha.
Reply from the clinic
Thank you for your companionship and for your heartfelt feedback to the Bao Viet Dental team. Your comments are a great motivation for Bao Viet Dental to further improve and enhance the quality of our professional services. We look forward to welcoming you and your family on this important journey of oral care.
The dental clinic is clean, the staff are friendly, the doctor is enthusiastic and gentle, and the prices are reasonable. Highly recommended.
Reply from the clinic
Thank you for your trust and support of Bao Viet Dental Clinic!
I had a filling done here, and today I came back for a refill; the dental clinic didn't charge me anything and the service was very attentive.
Reply from the clinic
We're delighted you had a great experience at Bao Viet Dental Clinic.
Upon arriving at the dental clinic, I was greeted with enthusiastic and friendly guidance from the receptionists.
Reply from the clinic
We look forward to continuing to serve you in your future visits.
I went for a private dental check-up. The service was good, and the staff were friendly…
Reply from the clinic
It's great that you're happy with your experience at the clinic!
My child is currently getting braces. The doctor provided thorough advice and performed the procedure gently.
Reply from the clinic
Thank you for trusting and choosing Bao Viet Dental. Your positive review is a great source of encouragement for us to continue to strive to improve our services and bring better and better experiences to our customers.
The team of consultants and doctors are enthusiastic in supporting patients.
Reply from the clinic
We are very pleased to know that you are satisfied with the examination and treatment process at the clinic. Bao Viet's team of doctors and staff always put dedication and professional quality first in all services.
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