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Confidential — for patient review

MEDIDENTAL - Dental Clinics & Wellness

Lisbon, Portugal

Last audited April 2026 By SmileJet Audit Team How we audit →
4.1/5  · 72 reviews

Why Choose MEDIDENTAL - Dental Clinics & Wellness in Lisbon?

MEDIDENTAL is a modern dental and wellness clinic in Lisbon's Alcântara district, established in 2012. Awarded a 9.3 ServiceScore from 589 patient reviews.

MEDIDENTAL - Dental Clinics & Wellness is a comprehensive dental and wellness practice located in the vibrant Alcântara district of Lisbon, Portugal. Founded in 2012, the clinic has steadily grown into one of Lisbon's most recognized dental providers, expanding to a second location in Campo de Ourique in March 2019. With a focus on combining high-quality dental care with patient wellness, MEDIDENTAL has earned a reputation for clinical excellence and outstanding customer service in the Portuguese capital.

The clinic offers a full spectrum of dental services, from routine preventive care to advanced restorative and cosmetic treatments. MEDIDENTAL distinguishes itself through its integration of dental health with broader wellness services, including orofacial harmonization. The practice has received a Customer Service Award in 2024 and maintains an outstanding ServiceScore of 9.3 out of 10 based on 589 patient reviews, reflecting the team's commitment to patient satisfaction in Lisbon.

Treatments & Specialties

MEDIDENTAL in Lisbon delivers an extensive menu of dental treatments designed to serve patients at every stage of oral health. The clinic's specialties span the full range of modern dentistry:

Dental Implants form a core pillar of the practice, with experienced implantologists providing single-tooth implants, multiple implant restorations, and full-arch solutions including All-on-4 and All-on-6 protocols. The implant team works with premium implant systems to ensure long-term stability and natural aesthetics.

Orthodontics is another key specialty, offering both traditional braces and modern clear aligner systems for patients seeking discreet teeth straightening. The orthodontic team treats both adolescent and adult patients, developing customized treatment plans for optimal alignment results.

Dental Aesthetics at MEDIDENTAL includes professional teeth whitening, porcelain veneers, composite bonding, and complete smile design services. These treatments are complemented by orofacial harmonization procedures that address facial aesthetics alongside dental improvements.

Additional specialties include prosthodontics (crowns, bridges, and dentures), endodontics (root canal treatment), periodontics (gum disease management), oral surgery, and pediatric dentistry. The clinic also provides comprehensive dental hygiene programs focused on prevention and long-term oral health maintenance.

Technology & Facilities

The MEDIDENTAL clinic in Lisbon features ultra-modern facilities designed with both clinical efficiency and patient comfort in mind. The Alcântara location occupies spacious premises equipped with advanced dental technology to support precise diagnostics and treatment delivery.

The clinic utilizes digital radiography and 3D imaging for comprehensive diagnostic assessments, enabling the clinical team to plan complex procedures with accuracy and confidence. Treatment rooms are equipped with modern dental units, intraoral cameras, and advanced sterilization systems that meet the highest European standards for infection control.

The facility has been thoughtfully designed to create a welcoming atmosphere, featuring a comfort-oriented waiting room and spacious treatment areas that help reduce patient anxiety. Every aspect of the clinic's layout reflects MEDIDENTAL's philosophy of making dental visits as pleasant and stress-free as possible.

The clinic's investment in current technology extends to its prosthetic and restorative workflows, where digital impressions and CAD/CAM-assisted fabrication contribute to faster turnaround times and superior fit for crowns, bridges, and other restorations.

Why Choose MEDIDENTAL in Lisbon

Choosing MEDIDENTAL in Lisbon offers patients access to a well-established, award-winning dental practice with a demonstrated commitment to excellence. Several key factors set the clinic apart:

Experienced Clinical Team: The practice employs a sizable team of sixteen dentists, a dental hygienist, five dental assistants, and four customer service managers. This large, multidisciplinary team means that patients benefit from specialists dedicated to each area of treatment, from implantology and orthodontics to pediatric care and periodontics.

Award-Winning Service: With an outstanding ServiceScore of 9.3 and a Customer Service Award, MEDIDENTAL has demonstrated that clinical quality and patient experience go hand in hand. The clinic's consistently high ratings reflect genuine attention to every touchpoint of the patient journey.

Comprehensive Wellness Approach: Unlike traditional dental clinics, MEDIDENTAL integrates dental care with wellness services, including facial aesthetics. This holistic approach appeals to patients who view oral health as part of their overall well-being and appearance.

Dental Tourism Friendly: Located in Lisbon, one of Europe's most popular travel destinations, the clinic is well-positioned to serve international patients. The staff's proficiency in English and other languages ensures smooth communication for visitors from abroad who are seeking affordable, high-quality dental care in Portugal.

Patient Experience

The patient experience at MEDIDENTAL is characterized by professionalism, warmth, and transparency. From the moment patients arrive at the Lisbon clinic, they are greeted by a dedicated customer service team that manages appointments, answers questions, and ensures a smooth visit.

Consultation appointments are thorough, with dentists taking the time to explain diagnoses, present treatment options, and discuss costs upfront. Patients consistently praise the clinic's transparent pricing and the absence of unexpected charges, which builds trust and confidence in the recommended care plans.

The clinic operates generous hours to accommodate a wide range of schedules: Monday through Friday from 9:00 AM to 8:00 PM and Saturday from 9:00 AM to 6:00 PM. Online appointment booking is available for added convenience, and the clinic's responsive communication channels ensure that patient inquiries are handled promptly.

Patient reviews frequently highlight the calm, professional demeanor of the dental team and the comfortable clinical environment. The combination of skilled practitioners, modern facilities, and attentive service has made MEDIDENTAL a trusted choice for residents and visitors in Lisbon alike.

Location

MEDIDENTAL - Dental Clinics & Wellness is located at Rua Gilberto Rola 62, 1st floor, 1350-156 Lisbon, in the historic Alcântara neighborhood. This area of Lisbon enjoys excellent public transport connections, including nearby bus routes and train services, making the clinic easily accessible from across the city and surrounding areas.

Parking facilities are available in the vicinity for patients who prefer to drive. The Alcântara district itself is a lively area undergoing significant urban renewal, offering restaurants, cafés, and the popular LX Factory cultural complex nearby. For dental tourists, the clinic's central Lisbon location provides easy access to the city's world-famous attractions, including the Belém Tower, Jerónimos Monastery, and the vibrant riverside promenade.

MEDIDENTAL also operates a second clinic in Campo de Ourique, giving patients in Lisbon additional options for convenient access to the same high standard of dental care.

Patient Reviews from Lisbon

4.1

★ 72 reviews

A

Ana Sofia Bilau

March 2026 · ★ 5

I went to the Medidental clinic on the recommendation of friends for several treatments and I absolutely recommend them, both for the friendliness and professionalism of the entire team. I have complete trust in them to take care of my teeth.

Clinic response ():

Response from the owner 2 years agoDear Ana, It's always a pleasure to assist you! Our mission is to prioritize quality and excellent service. Thank you for your preference and, above all, for trusting Medidental! Thank you, Filipe Matos Durão Translated by Google ・ See original (Portuguese)

A

Amr Elhussiny

March 2026 · ★ 5

Excellent dental clinic with very professional and friendly staff. The dentist took the time to explain everything clearly and made me feel comfortable throughout the appointment. The clinic was clean, organized, and welcoming. I am very satisfied with the treatment and would definitely recommend this clinic to others.

N

nath a.machado

March 2026 · ★ 5

Since I arrived in Portugal, I only make appointments here. From the reception to the doctors, you can see a lot of professionalism and ethics. I had my two wisdom teeth extracted by Dr. Pedro Albino and the experience was incredible. He has a very light touch, and I didn't have any problems afterwards. As for the cleaning (which I usually have done by the hygienist), it's impeccable, and without any tartar. I recommend this clinic without hesitation.

M

Matilde da Cunha

March 2026 · ★ 1

I made an appointment for 4 PM. They called me to change the appointment time, saying it would be at 5:45 PM. I went to the location at the appointed time and they told me the appointment was at 3:45 PM and that "the clinic would close in 15 minutes". Total disorganization. Terrible reception. They wasted my time and money. I do not recommend them.

Clinic response ():

Response from the owner 2 months agoGood morning Matilde. Your appointment was initially scheduled for 4 PM. On that day, a clinical emergency arose, and we discussed with you the possibility of moving the appointment to 3:45 PM instead of 5:45 PM, which you accepted. It wouldn't have been feasible to schedule it for 5:45 PM, as the clinic closes at 6 PM on Saturdays, and this treatment takes 1 hour and 30 minutes. As you did not arrive at the agreed time, and having arrived close to the clinic's closing time, it was not possible to carry out the planned treatments. We regret the inconvenience and the negative perception of the situation. We remain available to reschedule the appointment, should you wish, guaranteeing our usual rigor and quality of service. Best regards and wishes for happy holidays, Medidental Translated by Google ・ See original (Portuguese)

K

KAVITA Jamil

March 2026 · ★ 5

Excellent job done . I am from India and was having a tough time with my denture .Doctors at clinic fixed it no time .Even when the dentures became loose they again fixed it with a smile and for free. Thanks Kavita Jamil India

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Анастасия Вельничук

March 2026 · ★ 1

We are tourists. The clinic is very bad, unprofessional staff. I came in with severe pain and an infection that needed urgent treatment. The receptionist listened to me and refused to admit me because the system was frozen. After I asked her to ask the doctor if he could take it. She pretended not to hear me. Very unpleasant and unprofessional!

Clinic response ():

Response from the owner a year agoWe are really sorry for your complaint. We apologize if you weren't completely satisfied with the clinic. Hope to see you in the near future so we can repair the damege! Best Regards, Filipe Matos Durão General Manager At MEDIDENTAL our focus is the customer satisfaction. Your husband arrived in pain, requesting an urgent consultation. The receptionist explained that we were experiencing technical issues with the system, which prevented access to the schedule and, consequently, the creation of a patient record. You were asked to wait for a moment while the team worked on resolving the issue, and it was mentioned that as soon as access was restored, we would try to fit you into the schedule. Even an X-ray could not be performed due to the system being down As you can imagine, it is crucial for the doctor to have access to all patient information, especially in cases of pain, where prescribing medication may be necessary. Without the system, proper care could not be provided. It is possible that, due to a language barrier, the communication was not fully understood, as you left without indicating whether you still wished to proceed with the consultation. We deeply regret that this situation caused any discomfort. However, we would like to emphasize that technical problems can occur and are beyond our control. Unfortunately, they may take some time to resolve, as was the case today when the system was restored only 30 minutes after your departure.

O

Oleksandra Ivanenko

March 2026 · ★ 1

Awful. I’m strongly not recommend this clinic. I came with a complaint of a very sharp pain in the tooth, I had a nerve exposed on my wisdom tooth. The pain was wild. the doctor examined me, suffered for a long time, but she couldn’t take a picture of my tooth herself and sent me for X-ray after she said that I just had a normal inflammation and I needed to drink antibiotics and painkillers for 8 days, and only then after 8 days they could remove the aching tooth. During the conversation, it turned out that she was not examining the tooth that was hurting, she just did not understand me. But even after she discovered a right problem tooth, she said that everything was the same just to drink antibiotics and painkillers for 8 days. It seemed absurd to me because the tooth hurt so much that I could not touch it with my tongue from pain, I could not imagine how I would live 8 days with a bare nerve. Immediately after this non-professional visit, I decided to go to another clinic, where I had a damaged tooth removed in 3 minutes without pain at all. If I had listened to the treatment of a doctor from Medidental, I would have suffered for 8 days and it is not yet known what was with the tooth, perhaps an infection would develop there and there would be very sad consequences. I do not recommend this clinic. Doctors of a lowest professionalism level work here. UPD: They are also liars because all they do in response to my review is deeply lie. They never proposed to me to remove 2 teeth, and it's NOT that I have bad English, it's that YOUR STAFF DIDN'T SPEAK ENGLISH. Awful, lying service, disgusting and dangerous!!!

Clinic response ():

Response from the owner 3 years agoDear Oleksandra we are really sorry for your complaint. We apologize if you weren't completely satisfied with the clinic. In our defense we would like to tell you the facts: You came to the clinic complaining about pain on the left side of your face. You mentioned that your English was not very good and tried to explain yourself using google translator. We asked you to open your mouth and while analyzing your teeth you started saying that you were in a lot of pain and so the doctor had to stop. In the brief time that you let her see your mouth, the doctor realized that you had an infection and needed antibiotics. To understand exactly what was wrong, she requested a panoramic x-ray and realized that you needed to remove two teeth. After the x-ray, when the doctor was analyzing the results, you mentioned that recently, you had broken one of your teeth. The doctor asked you to have a look again and suggested that a temporary restoration should be applied to prevent further complications. You refused. Then she explained that she couldn´t extract your teeth with an infection like the one you had. It is very difficult for the anestesia to have effect and may even not have effect at all, and the extraction can cause complications. The doctor told you that you would that you needed to take antibiotics and pain killers and return to the clinic to remove the problematic teeth. When you left you appreciated her help and said the you were immediately going to the pharmacy and start the treatment she prescribed. The clinical approach and decision made by the doctor was correct and as the manager of MEDIDENTAL I trust 100% in my staff and their decision.

S

Sophie Grut

March 2026 · ★ 1

I would be very careful before allowing this clinic to do any procedures on your teeth. I came for a check up, was told I needed a filling, to which I was very surprised because my teeth were given the all clear 6 months prior. However I decided they must know what they are talking about. After the filling I was in a huge amount of pain for weeks. I came back in and was told I needed a root canal. I seeked advise from 2 other dentists because I thought this was crazy. After more x-rays I was told both times that the inside looked normal but my tooth had been drilled down so much that it resembled the tooth of an 80 year old. I'm 42. The protective layer had been drilled down because I was experiencing pain after the filling and Meditental thought the tooths was touching the top one. It's now 10 months later and I still can't chew properly on my left side. I will have to have the filling taken out, redone and a fake protective layer on top. I'm furious because I didn't actually need a filling in the first place, it was done as a precaution. This was on top of another very expensive procedure that claimed to fix gum disease because I was experiencing pain. After 10 months I'm still experiencing pain and I have now found out that my tooth is moving thus causing pain to the gum area in question, and likely had nothing to do with gum disease. I hate leaving bad reviews, however in this case I feel this clinic treats expats like cash cows instead of being honest about the actual treatment that is needed. The staff are very friendly but in these cases the treatment is questionable. I have since found another dentist in Lisbon who is reliable and honest. If you're doing a big procedure, I would seek alternative advice before going ahead with this clinic.

Clinic response ():

Response from the owner 2 years agoDear Sophie, we are really sorry for your complaint. We apologize if you weren't completely satisfied with the clinic. In our defense we would like to say: You came to the clinic for a check-up and you had some pain. In the initial consultation, a complete evaluation was made with x-rays, where it was detected that you needed cleaning and a cavity. This consultation was carried out with a complete cleaning and in the following procedure, the removal of the cavity and its restoration with composite. From time to time, some pain or sensitivity may occur after the restorations. This is a natural response of our body changes. It does not mean that we have perfurated or anything else. Normally, the pain disappears over time, but sometimes it does not happen and we that means you have a dental infection, caused by the original tooth decay. After some time you returned to our clinic with pain and after we did a careful evaluation, including X-rays, we verified that you needed a root canal treatment. In this consultation, everything was explained to you and seemed clarified of the process. We even framed the next consultation to give continuity to the treatment. However, you never came back for the treatment. We don't like to be accused of not treat equally expats cause it's not true. Around 40% of our patients are from abroad and we treat all our customers equally.

M

Maria Lisboa

March 2026 · ★ 1

Worst experience of my life. I went for a dental cleaning, and despite mentioning my tooth sensitivity, the care was minimal or nonexistent. The job wasn't finished. I got home and still had tartar on my lower teeth and stains on several teeth. I wouldn't recommend it to anyone. My name is exactly this. First and last. Maria Lisboa. I was asked for my citizen card twice: when booking the appointment and on the day of the appointment. It's strange that it's not in your records. They also called me on the day of the appointment trying to change the appointment time by 1 hour earlier, from 6:00 pm to 5:00 pm. Since that wasn't possible, it remained at 6:00 pm. I deduce that the doctor wanted to hurry up. Because in other dentists, when local anesthesia with Emla wasn't enough, they would do infiltration with a needle in the oral cavity. And it worked. Here they didn't suggest it, but I asked, and they said it wouldn't take away the pain. I didn't insist, partly because I didn't want a doctor who was unwilling to treat my mouth. This testimony is real, yes.

Clinic response ():

Response from the owner 3 years agoWe're really sorry for your experience with Medidental. We would like to know your real name mainly because we want to know what went wrong and how can we improve. Also we have received fake evaluations and since there's no "Maria Lisboa" in our system we cannot be sure that's a fair comment. Thank you very much.

J

Joao Araujo

March 2026 · ★ 5

I have been a client for over 10 years. The service, medical treatment, and post-consultation follow-up are excellent. I absolutely recommend them and place my complete trust in them for dental treatment for the whole family.

Clinic response ():

Response from the owner 2 years agoDear João, it's always a pleasure to assist you! Our mission is to prioritize quality and excellent service. Thank you for your preference and, above all, for trusting Medidental! Thank you, Filipe Matos Durão Translated by Google ・ See original (Portuguese)

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