Patients
Reviews of Kim Dental Clinic.
Ho Chi Minh City, Vietnam. 237 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.3 out of 10
Overall score
Kim Dental (Nha Khoa Kim) is a well-established Vietnamese multi-branch chain with verifiable ISO 9001:2015 and GCR accreditations and a credible technology suite including CBCT, X-Guide robot, and in-house CAD/CAM. However, the 50 on-platform reviews are 100% five-star with zero verified and show strong signs of a coordinated campaign, with identical sterilisation and equipment themes recycled across reviewers and no visit dates. The single independently verified external review from an Australian patient documents upselling pressure and a refused refund, which is a meaningful red flag for dental tourists making large-value treatment decisions.
Authenticity
4/10Baseline 6: real clinic, ISO/GCR confirmed, website exists. Heavy deduction: 50/50 reviews 5-star, 0 verified, identical sterilisation/tech themes repeated verbatim, no visit dates, reads coordinated. External 1-star verified review (upsell/refund denied).
Treatment quality
6/10Baseline 7: ISO 9001, CBCT, X-Guide robot, CAD/CAM in-house lab credible. -1 review manipulation inflating signal. External verified complaint documents unnecessary procedure upsell. No documented treatment failures.
Cleanliness
7/10Baseline 7: ISO 9001:2015 supports hygiene protocols. Air Shower cleanroom and 8-step sterilisation process mentioned across multiple sources including clinic website. No deduction; protocol claims are consistent with certification.
Team
5/10Baseline 6: large network, equipment training implied. No named treating dentists at this branch confirmed. External report of poor foreign patient communication and upsell pressure. -1 no named team.
Price value
6/10Baseline 6: Vietnamese network pricing competitive vs Western rates. Price list exists on nhakhoakim.com. One external complaint paid VND 2.15M for procedure then denied refund. No published English price transparency for tourists.
Tourist suitability
4/10Baseline 5: multi-branch chain, extended hours 08:00-20:00, some English staff at Hanoi branch. No documented airport transfer, no dedicated international patient coordinator, email unresponsiveness to foreigners reported. -1 for documented tourist communication gap.
What comes up well
- ISO 9001:2015 certified and GCR (USA) accredited network
- CBCT 3D imaging, X-Guide robot navigation, in-house CAD/CAM lab
- Ranked #1 by Ho Chi Minh City Dept of Health 10 consecutive times
- Extended hours Mon-Sun 08:00-20:00 with 23 treatment rooms
- Free follow-up appointments included post-implant
Points to weigh
- 50 of 50 platform reviews are 5-star with 0 verified; repeated sterilisation/tech phrases signal coordinated posting
- Verified external review (Australian patient, WhatClinic 1-star) documents upsell pressure and refund denial
- No named treating dentists at this branch; limited confirmed English-language support for foreign patients
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 237 reviews
The reception was polite. The doctor and staff were okay, but the filling wasn't as good as I expected, and my tooth still ached when I got home. The price was high, but the quality wasn't commensurate.
What's remarkable is that the doctor didn't rush the procedure but was very careful and meticulous about every detail.
Reply from the clinic
Kim Dental Clinic is grateful for your time in providing feedback on your dental experience! Your satisfaction is the daily motivation for the doctors and staff at Kim Dental Clinic to continuously improve.
Even though I only went to get my teeth cleaned, I was treated with great care, like a VIP customer.
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
The staff here proactively explained each cost item clearly before I decided on treatment.
The spacious environment and private treatment rooms create a sense of privacy and tranquility, free from noise.
Reply from the clinic
Thank you so much for your 5-star rating! Kim Dental Clinic is grateful that you were satisfied with your visit. We hope to continue serving you and your family in the future.
The service quality meets international standards; one visit and you'll understand why so many people rate it highly.
The dental clinic is conveniently located on the main street, easy to find. It's clean, spacious, and airy. The staff are friendly, lovely, and incredibly enthusiastic.
Reply from the clinic
Kim Dental Clinic thanks you for your positive review of the space and facilities! Kim Dental Clinic always invests in modern equipment systems and Standard Sterile Rooms to bring the most comfortable and safe experience to customers.
The dental work was both painful and uncomfortable, and the water splashed all over the client's face, making them feel suffocated. The client was dissatisfied.
I was a little worried when I arrived because I had some dental problems, but the doctor gave me clear advice and was very supportive.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your feedback. Kim Dental Clinic is delighted that the doctor provided clear advice and timely encouragement, helping you feel more at ease despite your initial concerns about your dental condition. We look forward to continuing to accompany and care for your oral health in the future.
The appointment reminders via text message are very convenient, a truly modern and professional service.
The treatment process is clear, with transparent pricing provided before any procedures are performed, so there's no need to worry about unexpected additional fees.
Reply from the clinic
Kim Dental Clinic would like to thank you for your trust and positive feedback. Kim Dental Clinic is delighted that you are satisfied with our clear treatment process and transparent pricing policy, which ensures your peace of mind and eliminates worries about unexpected costs. Transparency and your best interests are always Kim Dental Clinic's top priority. We look forward to continuing to accompany you and care for your oral health in the future.
I've been to several places, but I always end up coming back here because I feel safe and secure.
Reply from the clinic
Kim Dental Clinic is grateful for your feedback and shared experiences. Kim Dental Clinic is delighted to know that you have chosen to return and felt safe and confident during your examination and treatment. Thank you for trusting and using our services at Kim Dental Clinic.
My wisdom tooth extraction experience was unexpectedly smooth, painless, with no swelling, and very professional.
Reply from the clinic
Kim Dental Clinic is grateful for your feedback and sharing your experience. Kim Dental Clinic is delighted to know that you were satisfied with your experience of having your wisdom tooth extracted gently, painlessly, without swelling, and with professional service. Thank you for trusting and using our services at Kim Dental Clinic.
What impressed me was that the doctor always explained everything beforehand, so I knew what was going to happen and didn't feel anxious.
Reply from the clinic
Kim Dental Clinic is grateful for your feedback and shared experiences. Kim Dental Clinic is delighted to know that you are satisfied with our doctors' thorough explanations before any procedure, helping you understand the treatment steps beforehand and alleviating any anxiety. Thank you for trusting and using our services at Kim Dental Clinic.
The waiting area was clean, had drinking water, and clear instructions, so waiting was quite comfortable.
Reply from the clinic
Kim Dental Clinic is grateful for your feedback and comments. Kim Dental Clinic is delighted to know that you are satisfied with our clean … More
After getting porcelain veneers, my smile looks more natural and beautiful, and everyone I meet asks where I got them done.
Reply from the clinic
Kim Dental Clinic is grateful for your lovely feedback. Kim Dental Clinic is delighted to know that after receiving your porcelain … More
I found the service packages to be well-suited to my needs, rather than being overly advertised.
Reply from the clinic
Kim Dental Clinic is grateful for your positive feedback. The consulting team at Kim Dental Clinic always listens to your actual needs and offers suitable service packages, avoiding over-recommendations, to ensure … More
The sterilization process is ensured, from the instrument tray to the doctor's hands, everything is handled according to regulations.
Reply from the clinic
Kim Dental Clinic is grateful for your trust and feedback. Kim Dental Clinic strictly adheres to sterile procedures, from instrument trays … More
Children visiting the clinic are not afraid because the space is friendly, with cute colors and drawings.
Reply from the clinic
Kim Dental Clinic is grateful for your feedback. Kim Dental Clinic always focuses on creating a friendly environment with bright … More
I appreciate how the doctors here clearly explain the pros and cons of each option, without forcing anything, so I feel respected when making treatment decisions.
Reply from the clinic
Response from the owner Edited 4 months agoKim Dental Clinic is grateful for your feedback. Our team of doctors at Kim Dental Clinic always provides detailed advice on the … More
The staff who called to remind me of my appointment were very polite and flexible in arranging the time to suit my needs.
Reply from the clinic
Kim Dental Clinic is grateful for your time in sharing your experience. We are delighted that you were satisfied with the courteous and attentive support of our staff in reminding you of appointments and arranging flexible appointment … More
Want the same for your own teeth? Send a photo and we will come back with a written quote from Kim Dental Clinic.
Ask on WhatsApp