Patients
Reviews of Dr.Smile Dental Clinic.
Hanoi, Vietnam. 227 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.7 out of 10
Overall score
Dr.Smile Dental Clinic is a well-established Hanoi practice with a strong track record serving international tourists for routine and cosmetic dental work. Multiple Western reviewers confirm easy WhatsApp booking, English communication, same-day availability, and transparent affordable pricing. The German-trained team claim in the listing is not substantiated on the clinic website, and no named dentist credentials or equipment specs are publicly verifiable.
Authenticity
6/10Baseline 7: real clinic, website, 227 reviews, mix of tourist/local. -1 German-trained claim unsubstantiated on site. 0 verified in 50-review sample is noted but content is varied.
Treatment quality
6/10Baseline 7: many specific positive outcomes (crowns, fillings, whitening). -1 X-ray refusal policy noted by one patient. -1 intern performing work flagged on third-party site.
Cleanliness
7/10Baseline 7: multiple independent reviewers praise clean modern space. No equipment names verified. Shared treatment room reported on one external platform.
Team
6/10Baseline 7: Dr. Thuy Ly named and praised for English skills. -1 German-trained claim unverifiable. No credentials or university listed. Intern work concern on one platform.
Price value
8/10Baseline 8: scaling $10, fillings $10, $580 AUD for two patients (clean+whitening+fillings). Transparent upfront pricing confirmed by multiple reviewers. Strong value for tourists.
Tourist suitability
7/10Baseline 7: WhatsApp booking, same-day walk-ins, English staff, central Hanoi location. No airport transfer. Allergy screening gap (latex) is minor operational concern.
What comes up well
- WhatsApp same-day booking confirmed by many independent tourist reviews
- English-speaking staff - Dr. Thuy Ly specifically praised for English
- Highly competitive pricing: cleaning ~$10, fillings ~$10, transparent upfront quotes
- Central Ba Dinh location, easy access from Hanoi tourist areas
- Handles emergency walk-ins including broken teeth and gum infections
Points to weigh
- 0 verified reviews across 227-review pool - no independent verification layer
- German-trained team claim in listing not supported by any public credential documentation
- Third-party report of intern performing work and shared treatment room without patient privacy
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 227 reviews
My whole family has been visiting here for years. From my parents' dental implants to my kids' cavities, they handle everything with care and expertise. It feels like visiting family rather than a clinic. 10/10 service.
Reply from the clinic
Thank you so much for this truly touching review! ❤️ We’re honored to have been trusted by your family for so many years — from implants for your parents to caring for your kids’ smiles. Creating a warm, … More
The team of doctors is highly qualified, and the service quality is excellent. The clinic space is clean. I will definitely come back to use their services again.
Reply from the clinic
Thank you so much for your positive and encouraging comments! 🌷 The doctors and all staff at the clinic are delighted to know that you are satisfied with the expertise, quality of service, and clean environment at the … More
I recently completed my dental treatment at Dr. Smile Dental Clinic and am truly satisfied with the quality of service. From my first visit, I was impressed by the clean, modern clinic space, equipped with advanced machinery, creating a …
Reply from the clinic
Thank you for using our services! This is a source of encouragement for Dr. Smile to strive to improve our care services.
The doctor was attentive and caring, and the staff were gentle and professional. The clinic was clean and the staff were enthusiastic. Good quality.
Reply from the clinic
Thank you so much for this positive and valuable feedback! 🌸 We are delighted to know you are satisfied with the doctor's dedication, the gentle and professional staff, and the clean and thoughtful clinic environment. … More
The best dental place ever!! Came in as a walk in!! Fast service!!
Reply from the clinic
Thank you so much for your amazing review! 😄🌟 We’re thrilled to hear you had a great experience with our fast walk-in service. Your kind words truly motivate our team to keep delivering the best care … More
Lovely dentist and translators but didn’t like the results of my teeth. Didn’t know what work I needed and asked about getting an xray Incase I need a root canal but they said they only use it when it’s needed for serious cases so had no …
Reply from the clinic
Thank you very much for taking the time to share your honest feedback. We truly appreciate it and are sorry to hear that your experience did not fully meet your expectations. … More
I Visited Dr smile Dental Clinic all the way from uk , I’m. Very pleased with their service. The dentist was incredibly friendly so as all the staff and very gentle with the treatment. I had filled and 2 crowns replaced.
Reply from the clinic
Thank you so much for coming all the way from the UK and for sharing your experience with us! 🇬🇧😊 We’re delighted to hear that you were very pleased with our service and that you … More
I was able to book a same-day appointment easily via WhatsApp. The staff are lovely and very welcoming. Everything I got done was done to a very high standard, would definitely recommend!
Reply from the clinic
Thank you so much for your kind words and wonderful feedback! 🌟 We’re delighted to hear that you were able to book a same-day appointment easily and that our team made you feel welcome. Providing high-quality dental care and … More
The staff were super friendly. After the consultation they gave me a concise explanation on what I needed with the price. Everything went super smooth and they gave me a kit to use at home. Overall, very satisfied!
Reply from the clinic
Thank you very much for your kind review 🌟 We’re delighted to hear that you had a smooth experience and felt comfortable … More
Went to Dr.Smile clinic today for a checkup and a teeth cleaning. The experience was nice and they provided really good and fast service. Would definitely recommend coming here as it is also quite cheap!
Reply from the clinic
Thank you so much for your lovely review 🌟 We’re very happy to hear that you had a pleasant experience and were satisfied … More
Excellent dental experience. I'm on vacation in Hanoi, but I bit into a pit and broke a tooth. The dentist gave me an appointment right away. They are very professional, and I recommend them 100%.
Reply from the clinic
Thank you so much for your wonderful feedback! 🌟 We are delighted to have been able to assist you so quickly during your holiday … More
had my teeth fixed here and also got retainers and the staff were so professional and friendly! couldn’t recommend enough. very good value for money ⭐️⭐️⭐️⭐️⭐️
Reply from the clinic
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re delighted to hear that you were happy with your treatment and retainers, … More
Really good service. Asked for an appointment and got it the same day.
Reply from the clinic
Thank you for your great feedback! 😊 We’re happy to hear that you were able to get a same-day appointment and that … More
Excellent experience at this dental clinic in Hanoi. The staff were friendly and professional, and the dentist was extremely gentle and knowledgeable. They were very patient in listening to my concerns and explained everything clearly, …
Reply from the clinic
Thank you very much for your wonderful review! 🌟 We’re truly delighted to hear that you had an excellent experience at Dr.Smile … More
The staff here were very kind and professional. I went in for a clean and polish but they found some extra work that needed doing. They found time to get it done all in one appointment. Pricing was incredibly affordable, transparent and upfront. Would definitely recommend 😀 …
Reply from the clinic
Thank you so much for your kind and detailed review! 😊 We’re really glad to hear that you felt well cared for by our professional and … More
Amazing service and very efficient. I would travel back to get more done and I live in the states !
Reply from the clinic
Thank you so much for your amazing review! 🌟 We’re truly honored to hear that you’d even travel back from the States to see … More
I came to visit Dr Smile for cleaning, filling and to fix my crown. The place is very professional and clean. The process is quick, smooth and affordable. I would recommend anyone looking to get any dental work. I will be back for sure.
Reply from the clinic
Thank you so much for your kind review! 🌟 We’re really happy to hear that you had a positive experience with your … More
I had a cleaning and whitening done, and they did a great job 10/10 would recommend.
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you were happy with your cleaning and whitening and … More
As a foreigner, I couldn't have been more satisfied with my experience.
Reply from the clinic
Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you were happy with your cleaning and whitening … More
I came with a toothache and ended up with so many fillings which many other dentist will not do it. The explanation was professional and they explained outcomes and possible solutions. I feel such better now. Not the least painful or scary. The price was unexpectedly affordable. Highly recommended when you are here.
Reply from the clinic
Thank you so much for sharing your experience 🌟 We’re really happy to hear that you’re feeling much better now. Our dentists … More
Dr. Smile Dental Clinic has brought me great health and joy. The enthusiasm, dedication, attentiveness, and professionalism, along with the ever-present bright smiles from the specialists, have soothed the pain not only for me but also for …
Reply from the clinic
Thank you so much for your incredibly warm and meaningful words ❤️ The entire Dr.Smile Dental team is truly touched and proud to know that we have … More
Professional services and affordable prices. Accurate advice and quick treatment. I do recommend this clinic if you have a time in Hanoi.
Reply from the clinic
Thank you very much for your kind review 🌟 We’re happy to hear that you appreciated our professional services, accurate … More
I thank the doctors at Dr Smile very much for giving my brother a good set of teeth to chew. My brother came back from Germany looking for a place to get his teeth done because he had done them before but they were damaged not long after. …
Reply from the clinic
Thank you so much to you and your family for trusting Dr. Smile Dental Clinic ❤️ … More
The first time I experienced at the clinic, everything was great. The staff was enthusiastic and gently guided me, the working area was clean, creating a comfortable feeling for the visitors. The specialist doctor performed the examination …
Reply from the clinic
Thank you so much for sharing your incredibly detailed and lovely first experience at Dr. Smile Dental Clinic 🫰 … More
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