Paola Aviles
March 2026 · ★ 1
(Translated by Google) If I could give it zero stars, I would, specifically because of the receptionist's lack of professionalism and attention, not because of the dentists, who came by recommendation. I traveled from Armadale to Burswood with my young son on a 38-degree day, using public transport and walking, and I also paid for an Uber to get from Burswood station to the clinic and back, only to be told upon arrival that my son's appointment had been canceled. The receptionist said she couldn't contact me to confirm the appointment. I showed her my phone immediately: I had no missed calls or emails. She then read me the contact details they had on file, and both my mobile number and email address were incorrect. I clearly told her that those details were not mine. What made this even more frustrating was that this was the same receptionist I had spoken to a week earlier to reschedule my son's appointment. During that call, she told me there were no appointments available for my son that week. However, today they told me I could book an appointment for Monday, which was completely inconsistent with what I had been told. I explained that I couldn't book an appointment right away, as I also had ongoing medical appointments and my health wasn't good. Despite this, there was no empathy, no apology, and no sense of responsibility. Instead, they made me feel as if this situation was somehow my fault. This review isn't about the dentists, but simply about the poor reception experience. Having incorrect contact information, canceling a child's appointment without proper confirmation, giving contradictory information, and showing no empathy for a parent who went to great lengths to attend is unacceptable. The owner of this clinic should seriously review the reception procedures and staff training. This situation was stressful, costly, and completely avoidable. (Original) If I could give 0 stars, I would—specifically for the lack of professionalism and care shown by the receptionist, not for the dentists themselves, who came recommended. I traveled all the way from Armadale to Burswood with my young son on a 38-degree day, using public transport and walking, and also paid for Uber transfers from Burswood station to the clinic and back, only to be told on arrival that my son's appointment had been cancelled. The receptionist said she couldn't reach me to confirm the appointment. I showed her my phone on the spot — no missed calls and no emails. She then read out the contact details they had on file, and both my mobile number and my email address were incorrect. I told her clearly that those details were not mine. What made this even more frustrating is that she was the same receptionist I spoke a week earlier to reschedule my son's appointment. During that call, she told me there were no appointments available during the week for my son. However, today she then said I could book him in for Monday, which was completely inconsistent with what I had previously been told. I explained that I cannot just make appointments on the spot, as I have ongoing medical appointments myself and my health is not good. Despite this, there was no empathy, and no accountability. Instead, I was made to feel as though this situation was somehow my fault. This review is not about the dentists, but purely about the poor front-desk experience. Having incorrect contact details, canceling a child's appointment without proper confirmation, giving conflicting information, and showing no empathy to a parent who made a significant effort to attend is unacceptable. The owner of this clinic should seriously review reception procedures and staff training. This situation was stressful, costly, and completely avoidable.
