Dental Clinic Reasons To Smile

I had an outstanding experience at Reasons to Smile. Dr. Sukanya is a very skilled dentist. She provided me with important information and put me at ease throughout both my initial exam and cleaning and the crown i required at a subsequent visit. I was amazed that the entire crown procedure was carried out in just ONE visit and without any discomfort or pain. The entire team at Reasons to Smile are professional, friendly and attentive. I can't give them any higher praise. Truly exceptional dental care. Thank you.

That is a frustrating situation. When you’re in pain or dealing with a dental emergency, the last thing you want to hear is a "number disconnected" recording—it feels like the business has vanished exactly when you need them most. It sounds like the owner is feeling the heat from a "perfect storm" of a provider switch gone wrong. Here is a breakdown of the situation from both sides, and some thoughts on how you might want to handle it. The "Service Transition" Reality While the owner is blaming Telstra for the 11-hour outage, here’s the reality of how these things usually work: * The Owner's Perspective: Switching providers is often done to save costs or improve service. They were likely promised a "seamless" porting process, and when it failed, they felt helpless. To them, a 1-star review for a technical glitch feels like a "penalty" for something they didn't personally break. * The Patient's Perspective (Yours): A dental office isn't just any business; it's a healthcare provider. Reliability is part of the service. If you can’t reach them during an emergency, their "clinical skill" doesn't matter because you can't even get in the chair. Should You Change the Review? The owner is politely asking for a "pardon," but the choice is entirely yours. Here are three ways to play it: | Option | Approach | Why do it? | |---|---|---| | Keep it as is | Leave the 1-star review. | You feel the lack of a backup plan (like a temporary mobile or social media update) was a failure in their "Emergency" promise. | | The Compromise | Update to 3 stars and edit the text. | You acknowledge it was a technical fluke but keep the note there to let others know their communication systems can be fragile. | | The "Nice Guy" | Delete or upgrade to 4-5 stars. | You believe their apology is sincere and don't want a one-time Telstra error to hurt a small business's overall reputation. | A Balanced Way to Respond If you do decide to update the review, you could say something like: > "Updated: The owner reached out to explain a phone provider transition caused the outage. While it was incredibly stressful to be unable to reach an emergency dentist for hours, I appreciate the explanation and the apology." > Would you like me to help you draft a specific response to the owner, or perhaps help you find a backup emergency dentist in your area just in case?

It is not easy to make an emergency appointment when for 2 hours plus your phone number states "the number you have called is not connected".

I am 63 years old and have seen a lot of dentists over the years and Reasons to Smile are an absolute stand out. So professional, and they have the latest and best equipment. Dr Sukanya is the most pain free dentist I have ever had. The Drs here really listen to your needs and preferences and put together a comprehensive treatment plan. Even the view out the window is the best!

I had to cancel at the last minute due to a family emergency, Maddi was so understanding & kind, she called me a couple of weeks later to see if I wanted to reschedule and took the time to check in how I was after everything - she is a real asset. Dr George is really caring and friendly. He takes the time to explain everything and is very thorough. All the staff are great, its obvious it's a great place to work. I'm really happy going to Reasons to Smile.

Dr Deborah Kong is simply brilliant. So precise in her work while compassionately looking after the comfort of her patients. Dr Kong gently communicates each step of the process and provides a recommended plan of treatment for preventative strategies. So grateful for all of Dr Kong’s help over the years. Thank you also to the awesome team at the front desk. So friendly and welcoming :)

Brilliant team. Very kind, positive and caring. Eager to explain what they’re doing, and clearly have an interest in early intervention and preventative care. I love going to the dentist, feels like leaving with a newly serviced car! Thank you so much Sukanya (and Freya!) for your care :)

Everyone at Reasons To Smile Dental Care is there to help you get the best outcomes. I feel like I am in the best hands. Today Sukanya fixed up my dental problem with professionalism and empathy. She is a legend!

I highly recommend the high level of skill and care in this superb practice. Makes it easy to feel relaxed and confidant of the process and the outcome.

Reasons to Smile dentists - I've been to Dr Celia and Dr George - are really good. They know their stuff and communicate it well. I can highly recommend this practice. Your teeth will really be looked after very well with strategies for protecting them into the future. All the staff are friendly and helpful.