I had an incredibly disappointing experience with Dr. Owens at Bunbury Orthodontics Centre. I sought treatment to improve my smile, but instead, I was left with new issues that now require further orthodontic work. I trusted him, but he failed to provide the level of expertise and care I expected and deserved.
When I reached out to raise my concerns, Dr. Owens did not take accountability and instead made excuses for his shortcomings. Rather than acknowledging any responsibility, he attributed everything to genetics. This was especially frustrating because before braces, my case was relatively straightforward, but due to his treatment, it has now become much more complex. His response was merely to defend himself, with no acknowledgment of the mismanagement or the impact it had on me. Throughout my treatment, I felt that his skills were limited and that he was not fully equipped to handle more complex orthodontic cases.
Do not settle for convenience when it comes to your orthodontic care. Just because a practice is local doesn’t mean it’s the best choice. You are much better off traveling farther to a skilled orthodontist who prioritises patient outcomes and stays up to date with evidence-based treatments.
I strongly urge others to do their research and find an orthodontist who truly understands the balance between functionality and facial harmony (aesthetics). I regret choosing this practice, as it cost us valuable time, money, and trust—not to mention the frustration it caused.
Please seek orthodontic treatment elsewhere.
Edit after practice’s response:
This was never about “evolving desires.” From the very beginning, I had realistic expectations—I sought treatment to address my original problems. However, due to mismanagement, I was left with new problems that I didn’t have before, which now require correction. These issues were completely avoidable and resulted from a lack of proper planning and insufficient expertise, not a shift in expectations. Blaming “biological factors” does not excuse the lack of accountability for how my treatment was handled.
It’s disappointing that instead of taking responsibility, they’ve chosen to deflect blame. If they respond again, I will not be engaging further. All I wanted was some accountability, but it’s clear I won’t receive any.
Clinic response ():
Response from the owner a year agoDear Perlpaul,
Thank you for your feedback as you raise issues that we do not take lightly. We are very sorry that you found your experience with us to be disappointing and have decided not to complete your treatment with us.
We love helping our patients achieve a smile that suits their unique features. We understand that each person has their own vision for their smile, and we work hard to guide them to the best possible outcome based on their facial structure, dental health and genetics.
There are biological factors that we must consider in every case, and we work towards the goals that patients initially share. We understand that sometimes a patient's desires evolve during treatment, and whilst we always aim to create results that align with their expectations, there are biological constraints to consider.
We are sorry that this process did not meet your hopes, and we wish you the best in finding a provider who can help you achieve your desired outcome.
