Mayra Cárdenas Soto
April 2026 · ★ 1
I'm only now finding the time to write this. All of this happened between 2022 and 2023. I went to the dentist because a tooth that had a root canal many years ago broke. I told the dentist I'd prefer to have it extracted so it wouldn't cause me any more problems. He performed the extraction and, afterward, offered to place a screw for an implant right away. I said yes, trusting him. Big mistake. I was in a lot of pain, and my face was very swollen. I went back to see him a few days later, and he said it was normal to feel pain. He gave me painkillers and antibiotics as a precaution and told me to come in for another checkup; according to him, everything was fine. At the next appointment, he said it looked better. I continued to get worse, with a lot of pain and swelling, so I sought a second opinion from another dentist. Long story short, it was infected, and having that screw in caused me to lose gum and bone. I had a terrible time. When I looked at myself, I could literally see the exposed bone. I had to go to the operating room to have the screw removed; they performed a gum flap and a bone graft. After months, I was finally able to get an implant. All of this, obviously, at a different clinic. After I missed my appointment, the dentist, Bonino, called me. I explained everything, and he told me to come see him so he could evaluate me and see what we could do. Obviously, I didn't go; I didn't trust him. Of course, he didn't refund my money, and he never contacted me again. I spent a lot of extra money to fix what happened, and I had a terrible time. I know I'm not going to get any of that back, but at least I can leave my complaint here. My other dentist told me it was very reckless and foolhardy of him to try to put that screw back in right after the extraction, that it shouldn't be done because it carries the risk of everything that happened to me. Awful.
Clinic response ():
Response from the owner 18 hours agoHi Mayra, it's great to hear from you after three and a half years (your surgery was on December 20, 2022). The reason for your consultation was pain in tooth 2.6, which was fractured but not infected. I did indeed perform the extraction and placement of an immediate implant, collagen membrane, and particulate bone graft, a procedure widely supported by science and the ITI (International Team for Implantology). The surgical site met all the requirements for an immediate implant, including evaluating bone availability to ensure primary implant stability (in your case, 35N of torque was achieved). I want to let you know that pain, inflammation, and bone resorption after an extraction and implant placement are completely normal and are managed with antibiotics and NSAIDs (which I did prescribe). What was unexpected was your failure to attend your follow-up appointments (I sent you an email on January 17, 2023, requesting that you have your stitches removed and that we assess your healing progress). You didn't answer calls or emails. Attending the appointments scheduled by the dentist is part of every patient's responsibility after surgery. If you don't attend, it's impossible to monitor your case. You decided to go to another dentist, who never contacted me to inquire about the procedure he performed. There is no successful treatment if the patient doesn't attend their appointments, especially after surgery. I hope I've cleared up your doubts, as I couldn't do so years ago. I have a clear understanding of your case because I still have the records of the procedure. Best regards. Translated by Google ・ See original (Spanish)
