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Maira Freitas da Silva
April 2026 · ★ 5
Everything was great, the clinic was very clean and organized, the staff were willing to help with anything needed, Dr. Gabrielle was very polite and kind, a transparent and committed professional.
Clinic response ():
Response from the owner a year ago"Thank you so much for your review, Maira! 😊 We are very happy to know that you had such a positive experience at our clinic. Our team is dedicated to always offering the best service, and Dr. Gabrielle, with her transparency and commitment, is a great example of this. We hope to see you again soon! 💙"
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Morgana Reinhardt
April 2026 · ★ 1
My experience with the clinic has always been good, HOWEVER, my experience with the dentist Heverson, who works there, was terrible!! Besides offering his services outside the clinic, claiming it's cheaper to work directly with him, he delivers shoddy work.
I paid him R$2,200 to put 6 veneers on my teeth because I was going to travel for New Year's, and he mentioned that we would need to make some adjustments over the next few weeks. The adjustments would involve some teeth that might be a little bigger or smaller, as veneers are made to adjust. Just 2 days after I had the veneers put on by him, I was already missing 2 on the bottom, and he advised me to glue the ones that had fallen off with SUPER GLUE. Absurd, right? Because the result would probably be ending up in the hospital with my mouth glued and burned from the product.
I had them put on by him on December 28th, and today, February 3rd, just over 30 days later, I have less than half of the veneers on my teeth.
I tried to contact him to resolve this in the best way possible, asking only that he cover the cost of the larger front tooth that was broken before placing the veneer. He refused to assist me and said it was normal to need adjustments, which I agree with, but adjustments don't mean having to literally redo all the work he did on me. Not to mention the number of reviews directly under his name on Google, already known for him scamming people!!
In other words, the Brasil clinic is great, but the dentist who is working to perform the veneers doesn't do a job that's even minimally decent. To conclude, after much insistence for him to resolve the issue, I contacted the clinic, and shortly after I contacted him, I received a message from him in my direct messages saying that I will be sued for talking about what happened. In other words, HEVERSON RABELLO IS NOT A PROFESSIONAL worth trusting and entrusting your teeth to!!!
Clinic response ():
Response from the owner a year agoDear Morgana,
Thank you for sharing your experience, and we deeply regret what happened. We would like to clarify that Clínica Brasil Dentistas values professional ethics and quality in the care of our patients.
We would like to clarify that the procedures performed within the clinic follow strict protocols to ensure the safety and satisfaction of our patients. However, as reported, the service provided did not take place on our premises, which is beyond our control. Even so, we take very seriously any situation that may compromise trust in our team, and we will take the necessary steps to investigate the case internally.
We are available to assist you in any way we can and we reinforce our commitment to transparency and the quality of services offered at our clinic.
Sincerely,
Clínica Brasil Dentistas Team
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Vilma Melgarejo
April 2026 · ★ 1
It was terrible. On April 15, 2022, I received my PPR (partial partial denture) which was of very poor quality. I do not recommend it.
Clinic response ():
Response from the owner a year agoGood afternoon, Vilma. We regret that you were not satisfied at the time. All prostheses have a warranty and adjustment period, and we always offer a 1-year warranty for the material and any necessary adjustments.
We remain available to better understand your case and assist you in the best way possible.
Sincerely,
Clínica Brasil Dentistas Team Translated by Google ・ See original (Portuguese)
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Claudia badia
April 2026 · ★ 5
Great place, amazing service, I'm honestly a fan 🤩😍 …
Clinic response ():
Response from the owner a year agoWe are extremely happy with your feedback and kind words 🥰! Claudia, it's a pleasure to know that you feel so comfortable in our clinic. Thank you for your trust and for being a fan of our work. 🌟 We are always here to take care of your smile. … Translated by Google ・ See original (Portuguese)
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Robert Magalhaes
April 2026 · ★ 5
Excellent service, dedicated professionals. I will certainly recommend the clinic to anyone who needs it.
Thank you for everything.
Clinic response ():
Response from the owner a year agoHello Robert, thank you so much for entrusting us with your smile, and we are happy to be able to contribute to your oral health. You can always count on us. Translated by Google ・ See original (Portuguese)
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Ju Silva
April 2026 · ★ 1
I am disappointed with the Brasil clinic. I looked for reviews here and chose them to have a 7-tooth prosthesis made. I received it in February 2022, and then in October I felt something strange in my mouth. I put my tongue to it and it was one of my front teeth on the right side that had fallen out, out of nowhere, without me eating anything. I came to the clinic, even though I'm from the interior of Piratini, but they wouldn't see me because they had a lot of patients and I couldn't wait. I have a dairy and I have to milk the cows, so I left. I came back, I think in December, and the prosthetist put the tooth in. Now in April, I was having coffee and felt something hard in my bread; it was another tooth on the left side of my forehead, but I swallowed it. I came back today to see if they could fix it, but they wanted to charge me $150 to put the tooth back in. I'm not going to pay to put a tooth back in, because if the prosthesis was good, the teeth wouldn't keep falling out. The service is of very poor quality and they don't provide support. The Brasil clinic in Pelotas, on Marechal Floriano street, Pelotas. The other one I had before lasted 10 years, this one lasted 2 years and 4 months. When I came to get the estimate, they said the prosthesis would last at least 5 years. I'm poor, I paid 750 reais in 10 installments, and they still say they provided a good service, not at all. I have the contract.
Clinic response ():
Response from the owner a year agoGood morning, Ju,
We sincerely regret what happened with your prosthesis and understand the frustration you are feeling. When you arrived at our clinic, we were willing to assess the problem with our prosthetist, as your satisfaction is our priority.
You had your prosthesis made in November 2021, with removal in February 2022. The 1-year warranty began from the date of removal. In December 2023 (25 months after it was made and 20 months after its removal), we repaired the prosthesis at no additional cost, as you mentioned. Now, on 06/05/2024, we received information about a tooth falling out.
Although the warranty period has already expired, we want to offer affordable solutions. The repair cost only covers the necessary materials and specialized labor involved.
Our commitment is to your satisfaction. We can schedule a new appointment that is more convenient for you, taking into account your responsibilities with the dairy. We are also willing to discuss other options that may meet your financial and time needs.
We are here to ensure you receive the best possible service. We are at your disposal! Translated by Google ・ See original (Portuguese)
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Elenice Borges
April 2026 · ★ 5
Great environment. Very polite receptionists and dentists in general very good. I only had one experience with a dentist at the beginning of the year who wasn't very welcoming, the service was very limited. Otherwise, everything was great.
Clinic response ():
Response from the owner a year agoGood afternoon Elenice. We at Clínica Brasil are very grateful for entrusting your smile to us and we are happy to know that you liked our professionals. We also apologize for any inconvenience that may have occurred, but I am sure to say that it was an unusual occurrence, as our professionals are extremely competent and attentive. Translated by Google ・ See original (Portuguese)
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Rosana Baltazar
April 2026 · ★ 5
Everything was great, but two of my license plates fell off, so I went to get them fixed on the 26th and they fixed them, and yesterday, the 6th, another license plate fell off. Now I'm going to Santa Vitória to start getting them done there because they're not installing them properly here.
Clinic response ():
Response from the owner a year agoHello Rosana, we at Clínica Brasil apologize for what happened; this is a rather unusual situation, it doesn't usually occur with us. However, we are available to talk and clarify any doubts you may have. Translated by Google ・ See original (Portuguese)
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Tania Brauner
April 2026 · ★ 3
I haven't finished yet, the reception service was excellent, I'll tell you about the results later, I loved Dr. Adriana, it's a shame she left the clinic.
Clinic response ():
Response from the owner a year agoWe appreciate you entrusting us with your smile and are very happy to know that you liked our clinic and our professionals. We will always be at your service :) Translated by Google ・ See original (Portuguese)
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Orlandina Bilhalva oliveira
April 2026 · ★ 5
I love it! I got my braces at the Brasil clinic and I love it! I especially want to thank the dentist Huana ♥️♥️
Clinic response ():
Response from the owner a year agoThank you so much for entrusting your smile to us, Orlandina, we are always at your service. Translated by Google ・ See original (Portuguese)
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