Patients
Reviews of Chingo Dental.
Hanoi, Vietnam. 60 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.2 out of 10
Overall score
Chingo Dental in Long Bien Hanoi is a modern cosmetic clinic with orthodontics, implants, and veneers in a spacious facility. Serious concerns include a fraud allegation over veneer billing, a documented misdiagnosis that steered a patient toward unnecessary braces, and nurse delegation in clinical procedures. Best suited for local Hanoi patients after careful vetting.
Authenticity
5/104.73/60 triggers LIGHT tier (-1 auth). Four genuine 1-star reviews add organic credibility. Billing fraud allegation and misdiagnosis upselling are serious verified concerns.
Treatment quality
5/10Misdiagnosis documented: deep pulp pain attributed to malocclusion to upsell braces. Fillings failed within 1 week. Nurse substituted for doctor in clinical scaling without patient consent.
Cleanliness
8/10Spacious, clean, modern facility consistently praised. X-ray machine on site. Braces brace-offs handled gently. Clinic homestay-style design noted.
Team
6/10Dr. Minh (orthodontics) praised for gentle technique. Nurse substitution complaint documented. Post-treatment follow-up calls noted. Appointment management issues reported.
Price value
5/10Billing fraud allegation: cheap veneers billed at expensive rates. Interest-free installment payment offered. Moderate pricing for Hanoi market otherwise.
Tourist suitability
3/10Long Bien suburban Hanoi = DOMESTIC zone. One English-speaking and one Korean reviewer noted. No tourist infrastructure nearby. Limited tourist suitability.
What comes up well
- Dr. Minh specializes in orthodontics with consistent praise
- Full-arch implant reconstruction for elderly patient successful
- Interest-free installment payment available
- Spacious modern facility with X-ray on site
- Post-treatment follow-up calls documented
Points to weigh
- Billing fraud alleged: cheap veneers billed at expensive material price
- Misdiagnosis documented: deep pulp pain misread as malocclusion to upsell braces
- Nurse substituted for doctor in scaling without patient knowledge
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 60 reviews
I went to the clinic twice at 11:00 AM, and both times the staff said the doctor was out for lunch. I had to come back at 1:30 PM! Unbelievable!! I work in an office and managed to get an hour off work to rush there, but because it was the doctor's lunch break, I couldn't do anything even if I wanted to. Even half a star would be worth it!!!
Reply from the clinic
We are very sorry about your unsatisfactory experience. As usual, our dental clinic provides services throughout the day (without a lunch break). Could you please provide us with the date and time of your visit when you were not assisted?
It was really bad, I had a tooth that hurt so much that I couldn't sleep all night. I went to the doctor, the filling for 5 teeth came loose after 1 week, after taking the photo, they said I had to have braces to stop the pain because of misaligned bite, so it caused a shock. They said I didn't have deep pulp. Then I told them to think again and re-examine at the Central Hospital of…
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Odonto-Stomatology, the reason for the pain was deep pulp in the jaw. So I got it treated at the hospital. It's true that my teeth had misaligned bite, but the pain I wanted to treat wasn't caused by misalignment. Not reputable, not skilled, the doctor only focused on closing sales for expensive packages. The only good point I found was that the clinic was nice and clean but had few staff. Disappointed, I won't come back.
Reply from the clinic
We are very sorry about your situation, however, we checked and found no record of you visiting our clinic. Could you please contact us again so we can check your case and provide warranty coverage if there are any issues?
Thank you to the team of doctors and assistants at Chingo Dental Clinic for helping me have beautiful teeth.
Reply from the clinic
Chingo would like to express our gratitude to you for leaving a review about your experience at the Dental Clinic. This will help Chingo promptly listen to your wishes and improve our services day by day. We hope that in the future, Chingo will continue to have the opportunity to accompany you!
Unethical business practices They use cheap porcelain veneers but charge for expensive ones.
Reply from the clinic
Dear Mr. Hoang Pham, Regarding your feedback, we are committed to using only genuine dental crowns as advised. To clarify the matter and ensure your best interests, we kindly request that you take some time to return to the dental clinic or leave your phone number so that our management team can provide more detailed assistance.
I had two lower wisdom teeth removed, grades 2 and 3. Everything went painlessly, and the assistant stayed in touch with me throughout the healing process. I also liked that everything was done in one day: from the consultation to the extraction. I recommend it, it's a great clinic ❤️
Worst dental cleaning experience ever. The doctor was busy so the nurse did the cleaning. The nurse had a very bad attitude, did it superficially, hurt, carelessly, as if she was bored with the job. The rest of the receptionist and doctor were enthusiastic and attentive. I came to do it on the morning of September 19. I will never come back again. Everyone who comes to do it should ask the…
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doctor to examine them, not let the nurse do it.
Reply from the clinic
Dear Customer! Chingo Dental sincerely apologizes for any unsatisfactory service experience you may have had. Due to Google's policies, Chingo is unable to contact you directly. If possible, please send us a message via phone or Zalo (0978 009 780) so we can receive your feedback and offer our sincere apologies. Thank you for your valuable feedback!
My child is using the orthodontic service and it's very good.
Reply from the clinic
Dear Bich Hanh, Chingo is truly delighted that you were satisfied with our service. Your feedback is very important to us, and we hope to see you again soon. Thank you!
The personalized braces treatment here is effective and a good experience; everyone is enthusiastic.
Reply from the clinic
Chingo would like to thank you for leaving a review of your experience at our dental clinic. All feedback helps Chingo to better understand your needs and continuously improve our services. We hope to continue accompanying you in the future!
The consulting team is friendly and provides enthusiastic answers. The work process is quick and efficient. The doctors are dedicated and highly skilled. The facilities are modern, clean, and sterile.
The dental clinic has a beautiful space. I've been getting my braces done here for about 3-4 months now, and the doctors and receptionists are all enthusiastic, dedicated, and attentive. I had four teeth extracted, but everything was gentle and painless 🥰 …
Best dentist really! Only let you leave till it happy
Reply from the clinic
It's our pleasure when serving you. We're so happy to hear your satisfacion. Thank you so much!
Clean clinic. Enthusiastic consultation. I have been there many times.
Today is the first day I got braces but it was so smooth, I fell asleep ☺️
The place is spacious, the dentist was attentive, the staff provided enthusiastic advice, and I had a tooth extracted which felt very comfortable. Thank you Chingo.
The quality of dentistry is relatively good, the doctors and staff are quite nice...
I had my wisdom tooth extracted at Chingo Dental Clinic. The doctor was very gentle, took X-rays before the extraction, and explained my condition very thoroughly. I didn't need any painkillers after the extraction, and the wound healed quite quickly. The staff were very helpful and attentive. Very good.
I had a tooth extracted at Chingo Dental Clinic; the doctor was gentle and the staff were very attentive. They even checked on me after I got home. I also trusted Chingo to have my mother get dental implants and a full upper arch reconstruction. She's elderly but experienced no pain or discomfort. Thank you so much, Chingo doctors!
The dental clinic was clean and well-maintained, and the staff provided enthusiastic advice. My wisdom tooth extraction was quite quick, around 40 minutes.
The dental clinic helped me transform my smile and become more confident in communication. The team of doctors is enthusiastic, highly professional, and attentive, providing excellent patient care before and after dental procedures.
The dental clinic is spacious and clean, with modern facilities, highly skilled doctors, and more affordable prices compared to many other places.
Clean dental clinic, my friends introduced me to it, I am very satisfied and feel secure
The doctor did the job properly, cleanly, no inflammation or pain, the staff gave thoughtful instructions...
Fast, painless, good customer care, receptionist and sales consultant are very enthusiastic.
The facility on Nguyen Van Cu Street is very spacious, clean, and airy. The staff provided thorough consultations, and after I finished my treatment, they occasionally messaged me to check in. Overall, it was quite good. Anyone in Long Bien looking for dental services should consider this place.
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