Bupa Dental Mayfield

We were very happy with the service at Bupa Dental Mayfield. The dentist took great care of my son, my partner, and me. Everything was explained clearly, and the work was done fast and efficiently. Highly recommended

I rate this practice and staff 10/10. Service (Reception & Dentist) was helpful and friendly. The no gap cost was an added bonus.

Dr Garruth Andrews was very professional and helpful with his advice. Overall experience with check up and clean was outstanding.

I had a very disappointing experience with Bupa dental and I don’t recommend their services. I have been a Bupa member for years and never missed a single payment of my plan(which is not cheap). I tried making an emergency appointment this afternoon and they simply said I was not welcomed in there anymore and could not make any more appointments with them. Their reason given was that I had canceled 5 appointments before and I was “wasting their doctors time”. However, I canceled only 2 appointments and they were way before the appointment date and I even explained when I canceled that I was away from Australia having visa issues and my wife needed to get threaded in Japan for health issues. Now I have an infected tooth, suffering with pain and I’ll have to find another provider and pay for extra costs because Bupa only covers certainly things with their own providers.

There is no better dental practice in Newcastle. Gareth in particular is an excellent dentist, I would not go anywhere else.

Over the past five or six years as a BUPA Dental patient, I’ve faced increasing issues with booking and service. If I couldn’t attend an appointment made six months in advance, I often had to wait months for a new one. During one visit, I was left waiting in the chair for 20 mins between seeing the hygienist and the dentist - I just left not wanting to wait any longer. I stuck with BUPA because the cleans were included in my cover, but the delays and disorganisation were a constant frustration. What finally made me leave was being told I needed a crown and a splint for a suspected crack—without an X-ray—and receiving a massive quote for work on the wrong tooth. I sought a second opinion elsewhere, where an X-ray confirmed the crack on the correct tooth but I didn’t need a crown at all. The new dentist is treating the issue with a more conservative approach. To make matters worse, when my new dentist requested records for me and my children, BUPA had no notes on record for my youngest son, despite him having been seen there multiple times. I know going to the dentist is rarely pleasant, but this experience was beyond frustrating. It felt careless and impersonal—and it was enough to make me move my entire family’s care elsewhere.

I am in my 81st year & today was my very first visit to Bupa Dental Mayfield and I was treated with dignity & courtesy. I have never had such a high level experience of professionalism as I did with Dr Garruth Andrew’s & the dentistry staff so much that I couldn’t stop thinking about my experience afterwards. 5 stars is not adequate for the experience I rate it beyond 10.

Had a great experience here. I came in for a check-up and clean, which was done really well. The dentist was excellent—friendly, thorough, and explained everything clearly. They also gave me a quote for some optional follow-up work, which I appreciated. The receptionist was absolutely lovely—super helpful and welcoming. Overall, a really positive visit. Would definitely recommend!

I had a very distressing experience at Bupa Dental Mayfield with Dr. Garruth Andrews. I visited in February with severe tooth pain radiating across my face. Dr. Andrews took an X-ray and diagnosed me with TMJ dysfunction, despite I said that the pain was clearly coming from my tooth. He referred me to an oral and maxillofacial surgeon for an appointment on 11th February. I took Panadol and amoxicillin for several days, but nothing relieved the pain. I called the clinic again in February, urging that I needed to see a dentist urgently. The receptionist informed me, after checking with Dr. Andrews, that there was nothing more they could do and that I should still wait to see the specialist. A couple of weeks later, I developed a large and painful abscess. When I contacted Bupa Mayfield again in early April, I was told they were fully booked—even though it was clearly an emergency. Thankfully, I found emergency care at NIB Dental in Marketown, where Monica was able to clean the infection and likely prevented a more serious health risk. As I’m with Bupa insurance, I returned to Bupa Mayfield in May and saw Dr. Shruti Gulati, who was caring, professional, and performed a thorough deep gum cleaning. Later I received a root canal treatment in June in Melbourne. Only then did the abscess finally resolve—after nearly three months of ongoing pain and infection. However, I would like to sincerely thank and commend Dr. Shruti for her excellent and compassionate treatment. She is highly professional, attentive, and genuinely caring. If you do need to visit Bupa Mayfield, I would strongly recommend seeing Dr. Shruti.

Excellent dental practice with caring staff from reception through to the clinic. Everything was carefully explained during my appointment and a detailed plan presented for the next steps. I highly recommend this dental practice.