I went to this clinic just for a cleaning, and suddenly, several diagnoses and exorbitant quotes appeared (bruxism, wisdom tooth extraction, braces, etc.), even though I've never had major dental problems. The worst part, however, was a filling in a tooth that was only slightly cracked and had never hurt. I needed several anesthetics, left with the tooth extremely sensitive, and to this day I can't chew on that side, in addition to the pain with hot or cold foods. I went back to have it "fixed," but the filling came loose twice and the problem persists. On my last visit, I received another quote and a request for a CT scan. A tooth that never bothered me has become a major problem. I deeply regret going and I won't be back. And another detail, the dentist in charge is a bit rude and makes you feel agitated. Very rushed.
Clinic response ():
Response from the owner 6 months agoDear Cintia,
We would like to clarify some points regarding your appointment. At our clinic, we follow strict quality and safety protocols in all procedures, including cleanings. Therefore, we always conduct a thorough evaluation before any procedure, prioritizing your overall oral health.
In your specific case, you arrived at the office with a slightly broken tooth and later reported discomfort regarding the restoration performed. Given this, we requested complementary exams, including a CT scan, as two-dimensional exams, such as panoramic or periapical radiographs, may not show possible cracks—while a CT scan, being three-dimensional, allows for a more complete analysis. This exam was indicated precisely to clarify whether the restoration had come loose as a result of a dental crack.
In addition, we performed a complimentary intraoral scan to assess your occlusion. In this exam, we identified generalized wear consistent with clinical signs of teeth clenching, as well as hypertrophy of the masseter muscle, which is also indicative of this condition. Although the patient reports no pain, these clinical findings are important and need to be considered for the long-term maintenance of her oral health.
We reiterate that the cleaning was performed according to our protocol standards, but as ethical and responsible professionals, it is also our duty to investigate and communicate to the patient any additional condition that may compromise her health. We understand that, at times, it can be difficult to accept certain information, and the patient may choose not to see this reality; however, this attitude can lead to serious future consequences, which we seek to prevent.
Our goal has never been to cause discomfort, but rather to offer complete, transparent care based on clinical evidence, always prioritizing care, seriousness, and respect for our patients. Translated by Google ・ See original (Portuguese)
