Lost a filling travelling through Alice. Was advised to try Alice Associates. Saw a dentist that I now know was only with them for 1 week. The filling cost me $470 after the Bupa rebate. The filling has now fallen out after 4 months. I called them and they basically said too bad as it is a difficult tooth. Do I think I got value for money or a reasonable hearing for a refund. NO. Do yourself a favour and stay clear of this poor practise.
Clinic response ():
Response from the owner a year agoDear Mr. Ashworth,
Thank you for your review and for taking the time to discuss your concerns with me recently. I shared relevant insights from the clinical notes regarding the timing and details of the filling, as well as the information provided during your consultation with the locum dentist.
We were open to further reviewing the situation; however, since actions were taken independently, we now consider the matter resolved. For reference, the filling was completed in June 2024. During our October 2024 conversation, you mentioned it had fallen out a week prior, while on the same day, you indicated to another team member that it had come out two weeks earlier. This has caused some confusion.
Additionally, it’s important to note that during your consultation, the dentist clearly advised that there was very little remaining tooth structure to bond the filling to. Despite this, you expressed your prerogative to proceed with the treatment, fully understanding the associated risks.
We genuinely value your feedback, as it helps us refine and improve our services. Thank you again for reaching out, and I hope you are having a good day.
