Smile More Porto

Excellent service: friendliness, professionalism, ethics. I received exceptional care: my oral health situation was clearly explained, as well as the treatment options. I felt very safe and confident in the procedures. A young and professional team. I was very happy. Thank you to Dr. Sara Rodrigues and the rest of the team!

Terrible professionals, unempathetic receptionists. It takes forever to be served, and then it feels like they're busy preparing chicken... A 15-minute delay turned into a wait of over an hour, without any explanation. If the customer has to wait longer, they need to be informed so they know. And not, after asking why the delay is so long, be told (oh, you arrived late). When it's about building customer loyalty, everything is wonderful. Afterwards, it's a complete mess...

I advised my mother to take my sister to this clinic for braces treatment, since my boyfriend and a friend had had braces fitted there and everything had gone well, and I myself had some teeth fixed and cleanings done there and never had any problems. When, last year, around July, my mother took my sister for treatment, they informed her that they would first have to perform several procedures (which all together came to around $1000) because of poorly treated cavities from the past. Initially, my sister was seen by Dr. Hugo, who is an excellent doctor, but his hours are only on Thursdays, so now, towards the end of the treatment, my mother could no longer attend on Thursdays and changed doctors. What I am about to report is that after 7 months of treatment and over $1000 invested, on March 3rd my mother and sister were ready to have the braces fitted. When they arrived, they said they wouldn't put them on because the general practitioner wanted to review the case to make sure everything was alright for the fitting. As you can imagine, my sister left crying because she didn't get the braces, which made my mother unhappy to see her daughter like that. She made a small comment: "If they already knew they weren't going to put them on, they couldn't have contacted me by phone, so I wouldn't have missed work or my daughter would have missed school, only to come here and have nothing done." They then scheduled the next appointment for March 10th with the general practitioner, and she had to pay a $20 deposit to avoid missing the next appointment (which never happened; my mother never missed or cancelled appointments). On March 9th, the day before the scheduled appointment, they called to cancel the appointment because the doctor would not be present. My mother then asked about the deposit, and they assured her that they would deduct it from the next appointment. However, there is a problem: there was no next appointment. In the same call, my mother tried to schedule it, and they said that it was not possible at that moment and that they would call to make the appointment. Then, today, March 13th, a registered letter arrived from the clinic saying that they would not continue my sister's treatment, which stated the following: "Therefore, we hereby communicate the refusal of this assistance in accordance with the provisions of Article 18 of the Code of Ethics of the Order of Dentists. Since, throughout the last consultations, the necessary bond and trust in the doctor-patient relationship have been systematically broken, we understand that the ideal for both parties would be for your daughter to be followed by another health professional at another clinic." The letter included the X-rays taken and all the images of the treatment. I went to the clinic, and they told me they couldn't give me any statements because I wasn't my sister's legal guardian. My mother had to leave work to go there, and all they said was that the doctor was in consultation and that more than an hour had passed. Finally, my mother asked for her deposit back, but they always responded with a dismissive tone. I don't know what the clinic will do about it, but I'm leaving my opinion here that more than $1000 was invested, and then they refused to do the rest without giving any explanations... the only thing they owe us is explanations... I also want to highlight their lack of professionalism....

I want to share my experience with this wonderful clinic! The first time I visited was with my older daughter, who lives in Canada and came to Portugal for the holidays. She doesn't speak Portuguese, but the entire clinic team speaks perfect English, which made communication much easier. They did a dental restoration, and the color chosen by the doctors was simply perfect—impossible to distinguish from the natural tooth! The second time, I returned alone because of severe tooth pain. Before that, I had gone to another clinic, but they couldn't solve the problem. Here, they did a complete three-stage treatment, and I finally became pain-free. I am very satisfied with the result! Extremely competent, attentive, and friendly professionals. I recommend this clinic to everyone! I would like to share my experience with this wonderful clinic! The first time I visited was with my older daughter, who lives in Canada and came to Portugal for the holidays. She doesn't speak Portuguese, but the clinic staff speak excellent English, which made everything so easy. They did a tooth restoration, and the color they chose was absolutely perfect — you can’t even tell it’s not the natural tooth! The second time, I came back myself because of strong tooth pain. I had previously gone to another clinic, but they couldn’t solve the problem. Here, they performed a complete treatment in three stages, and the result was fantastic — no more pain! The doctors are highly qualified, professional, and very kind. I’m really happy with the care I received and absolutely recommend this clinic to everyone!

I've been a patient at this clinic for almost two years now, ever since I decided to get braces, and I have absolutely no complaints. The service is very friendly, from the receptionists to the dentists (who explain in detail everything they do during the consultation and the next steps), and the prices are quite affordable (and they even offer teeth whitening at the end of the treatment). I recommend it ☺️

This clinic is all nice until you pay for the braces. After you get the braces, it's a clinic that rips you off, making them more expensive than at any other clinic. Besides paying for maintenance, they spend the treatment time forcing patients to pay for X-rays and cleanings, which isn't mentioned in the initial process. My experience has been terrible, and most of the doctors are interns without practical experience. I had 3 teeth restored at the dentist, and after 1 year the teeth broke. They don't take responsibility and still want me to pay for a bad service twice. The patient has no rights, doesn't control their money, just has to pay, and they don't resolve things. Now I want to get the braces off permanently because my mouth is getting damaged by the braces that ruined my whole mouth, and they want me to pay for 2 appointments, which is a disgrace. In addition, I had a contract with CM Bolhao, and now I'm at a clinic that bought the other one, Smilemor, which I already knew and was never highly recommended. PS: Well, they responded to the criticism before solving the problem, because the problem isn't solved and, from what I can see, the customer only has the right to pay and doesn't have the right to do what they want.

Terrible professionals, unempathetic receptionists. It takes forever to be served, and then it feels like they're busy preparing chicken... A 15-minute delay turned into a wait of over an hour, without any explanation. If the customer has to wait longer, they need to be informed so they know. And not, after asking why the delay is so long, to be told (oh, you arrived late). When it's about building customer loyalty, everything is wonderful. Afterwards, it's a complete mess...

A clinic with unbeatable prices and absolutely wonderful and competent professionals.

A clinic with a humanitarian spirit that prioritizes revenue. I went for an evaluation appointment for braces, and seeing my case of (very pronounced biprotrusion), the doctors determined that braces wouldn't be the solution. I was very well informed that it was a case requiring surgical intervention, and I was recommended orthognathic and maxillofacial surgery, given that it's a complex procedure performed only in hospitals with specialists in the field. So I'll see what to do next. I'm very grateful for the free investigation and the care given to the patient.

I was waiting for 50 minutes for the doctor to see me although I had an appointment for a certain time. Every time I asked the manager told me that the doctor is doing some procedure and she can't tell how much more time he needs. I believe it is disrespect to my own time and badly organized processes. Why the doctor didn't tell the manager that there is some operation and he can't see me in the first place? Or why can't he inform the manager how much more time he needs? I'm okay to wait for some time, that is totally fine but not 1 hour! I have other stuff to do instead of sitting and waiting for the clinic to close until tomorrow. Won't recommend this place to anyone!