Patients
Reviews of Saigon Implant Center.
Ho Chi Minh City, Vietnam. 52 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 52 reviews
The worst and most unprofessional consultation I have ever experienced at a dental clinic. They were even very rude at the end. Despite weeks of preliminary discussions and clearly specifying the treatment I wanted, these details were disregarded at the last minute, and the treatment was cancelled. I wasted time and money on travel and accommodation. Unfortunately, I cannot recommend this clinic…
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and can only leave a negative review. This clinic gets a 0 out of 10 for its poor consultation and for cancelling the treatment. Your answer ans explaining are wrong same and you dont understand the real problem.... Let me just say one thing.... i did never ask or talk about a general anesthesia !!!! You can look back the chat history with Sopia, you will understand
Reply from the clinic
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations and that you incurred additional time and travel expenses. We would, however, like to clarify an important point regarding the consultation and cancellation of treatment. During the consultation process, our team explained that our dental clinic is able to provide **conscious sedation/premedication (tiền mê)** when clinically appropriate. However, **deep general anesthesia/general anesthesia is not performed at our dental clinic**. This type of anesthesia requires a hospital setting with the appropriate facilities, equipment, anesthesia team, and emergency support. Although we understand that you had clearly communicated your preferred treatment in advance, the safety and appropriateness of the anesthesia method must be confirmed before treatment can proceed. Once it became clear that the requested treatment required **general anesthesia beyond the scope of what our clinic is licensed and equipped to provide**, we could not ethically or safely proceed with the procedure. This decision was made solely for **patient safety and compliance with medical requirements**, and not because we disregarded your treatment preferences. We sincerely apologize for any inconvenience caused, particularly regarding your travel and accommodation arrangements. We also regret if any communication at the end of the consultation came across as rude or unprofessional. That was not the experience we intended to provide. We respect your decision to share your experience and appreciate the opportunity to clarify the circumstances for anyone reading this review. Patient safety will always remain our highest priority, even when it means that we cannot proceed with a requested treatment under conditions that our clinic cannot safely provide.
Okay, good service.
Good service
Professional service with English speaking staff, the staff are friendly accomodating and polite. Each step of my treatment was explained thoroughly, and their service was fast and efficient. I will not hesitate to recommend SQ dental to others who may be contemplating dentistry here in Vietnam. If you have ever wanted to do something special for yourself by getting a brand new smile, go ahead…
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guys! A new smile is a life changing thing that you deserve! The people and the clinic are fantastic! Such fair pricing too! I got top and bottom veneers, multiple crowns one bridge and 4 implants. Thank you SQ dental, thank you Dr Chole and team!!
In 8/2025 My first trip in VN for implant my teeth by SQ Dentist ( Dr Phu). Dr Phu explained steps by step and procedures of appointments. He’s takes care and guides me to take care when eating foods etc…So August 2026 my second trip comes back and perfectly so far so good with Dr Phu I don’t have any issues Second trip I travelled with my Sister and referred her to SQ Dentist for her implant…
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. We’ve quoted & agree the price in total of 19 teeth but done 17 by the end . Consultant/ Sales boy ( Thong) asked us Do you request any Doctor? I replied Doctor Phu we prefer. By the time my sister did her it’s not Dr Phu it’s a Lady Dr Hien. I asked them again I want Dr Phu did for my sister they said Dr Phu not available because in middle of treatment so I can not change clinic. My sister told me that every time she visited clinic she’s has a stressful nightmare with this Lady Dr. During/ after treatment appointment. My sister advised Dr Hien that’s her teeth discomfortable & unable to chewing nor bites at all.also her 1 teeth a bit coming out then others and she wants Dr to fix again But Doctor ignored and told her that her Jaw/ mouth likes this. Also my sister mentioned to me from Australia to here and paying a lot of money to do but can’t eat? I am frustrated when my sister said like this. Also I have my younger brother return 2 trip on 23/6/26 to complete 2 round & he told me that SQ clinic now so bad taking cares customers and want the job done then take the money . Even second trip comes back I have a nightmare with accommodation provides . We stayed 2 weeks for implant me & my sister. I have to pay upfront $ able to get 1 room extra. When I got into the room the bath not secure when showered , water poured out from the bath and floating side by side , horrible experiences that I never come across in my life. Normally appointments to see Doctor for next appointment set by Senior Sales Consultant Lady but we’ve got her texted appts next day is morning so we went out for Dinner then after Dinner we’re comes back Receptionist told us that your appointment has rescheduled afternoon at 12:30 pm so we turned up 12:30pm at SQ Dentist then Receptionist said I don’t have appointment then she asked us to leaves . Then other days Receptionist told us to Check out one day before we flew home because SQ Dentist doesn’t cover the last day we stayed. I would likes request SQ Dentist should training your staff and takes care and following up customers during treatment and problem solving because we all overseas and have no times also install payment due . SQ Dentist should give or advise customers notices for payment “Date” instead finish then ask customers to make a payment.also Accommodation should interactive between SQ Dentist & Hotel. Unless if customers want to stay after treatment they have to pay their pocket money. My family & relatives & friends referred by my sister Mai in August 2025 has no problem but in August 2026 it’s a nightmare for us. And now i am back Australia and my friends want me to refers them . Do you think should I refers to SQ Dentist ? I will research other Clinic if SQ Dentist doesn’t change their strategy.
There are no actual doctors at this clinic. The staff treating patients, like Sang and Phu, aren't registered with the Department of Health. Only one doctor, Tam, is listed in the official registry, but they never actually treated me. Please consider carefully before coming here. I will report this to the police.
Reply from the clinic
Thank you for sharing your concerns with us. To help us properly investigate your concerns and verify the information you have mentioned, we kindly ask you to provide us with your full name, appointment date, contact information, and any other relevant details regarding your visit. We would also like to clarify that the individuals mentioned in your review, including Sang and Phu, are currently not members of our clinical or healthcare team. Therefore, any information regarding their current employment status or their involvement in treating patients at our clinic is not accurate. Our Customer Care Team will contact you directly to review the matter and clarify any possible misunderstandings. We take patient safety, professional standards, and customer feedback very seriously, and we are committed to reviewing this matter carefully, transparently, and appropriately. Please contact our Customer Care Team or send us your contact information via private message, so that we can assist you directly and verify the details of your experience. We respectfully ask that any information shared in public reviews be verified and based on factual information, particularly before making serious allegations concerning our clinic or healthcare professionals.
The service was good.
I had one implant and four Lava porcelain crowns done here on May 30, 2026. The doctor finished the procedure in half a day. They made both my upper and lower jaws ache for over a week. The doctor gave me a prescription, but it didn't help. After ten days, I returned and the doctor removed two of the crowns to redo them. A week later, I still had one implant and two more crowns. I mentioned that…
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one was still hurting, the other had food stuck in it causing discomfort, and the implant wasn't properly sealed. I asked if it had been over a month and if they should replace the fixed crown for the implant. The doctor said that crown was already fixed. I was very surprised because how could they attach a fixed crown to an implant in just three days? Therefore, at SQ Dentist, the doctor only cares about getting the job done quickly and taking the money, then refuses to take responsibility. Because I went back twice to have it corrected, but the doctor said it wasn't my fault, that the previous doctor had removed it and redone it. Then I went back again to see the same doctor. The previous doctor only made minor adjustments and said they did everything they could, and that with time, my gums would fully heal and the problem would be solved. So they refused to remove it and redo it. I'm really upset because I don't have enough time, so I'll just accept it and move on to another place for a more comfortable procedure later. 😔😔
Reply from the clinic
Dear Nathan, Thank you for taking the time to share your experience. We are truly sorry to learn that your treatment did not meet your expectations and that you have continued to experience discomfort. At our clinic, every patient's comfort and long-term treatment outcome are our top priorities. While healing after implant and crown procedures can vary from person to person, we understand that your concerns deserve careful attention and clear communication. We appreciate that you returned to our clinic for follow-up visits, and we regret that you still feel dissatisfied. Our team remains committed to reviewing your case thoroughly and discussing the most appropriate solution based on your current clinical condition. We would sincerely appreciate the opportunity to speak with you directly. Please contact us via WhatsApp or email so we can arrange a comprehensive examination with our clinical team and work together toward the best possible resolution. We understand that online reviews may influence other patients. For this reason, we believe every treatment outcome should be evaluated based on a clinical examination rather than symptoms alone, as factors such as healing response, bite adjustment, and soft tissue adaptation can differ between individuals. Our team remains committed to supporting every patient throughout the warranty and follow-up process whenever needed. Thank you again for your feedback. It helps us continue improving the care and service we provide to all of our patients.
Excellent service, reputable, and high quality 😘 …
The place to create the perfect 5-star smile.
The team of doctors is dedicated and professional, the clinic is new, clean, and equipped with modern facilities. Highly recommend.
Good price and service!
I had a very satisfying experience at this dental center. The doctor provided clear consultations, analyzing my tooth shape, age, and needs in detail, without any vague explanations. The cost was transparent and reasonable compared to the quality. Two high-quality implants and 20 beautiful porcelain veneers in just two weeks! The team was highly professional, worked quickly, and were friendly,…
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y, creating a truly comfortable atmosphere that helped bring smiles to customers. I was surprised by the speed and quality of service. I will definitely recommend them and bring my family and friends back.
A clean, beautiful, spacious, and comfortable place.
My father had a excellent experience with SQ dentist. They were very informative, caring and attended all his needs. My father is very satisfied, and will definitely recommend to his friends and family because of the great service that was provided. We highly recommend everyone to come to SQ Dentist!
Dedicated doctor
Excellent work. Highly recommend
Dedicated, professional, and reputable.
Great service!
I had my dental work done here, the service was excellent, the staff were enthusiastic, everyone should try it.
I really love SQ Dentist.
The doctor was very gentle.
I really love the doctors and staff here; they're like family to me.
I absolutely love my new teeth, I'm so happy that the dentist at SQ gave me such beautiful new teeth.
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