Patients
Reviews of Parkway Dental Nam Ky Khoi Nghia.
Ho Chi Minh City, Vietnam. 128 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.4 out of 10
Overall score
Parkway Dental Nam Ky Khoi Nghia is an established multi-branch chain in central Ho Chi Minh City with verifiable specialist credentials and Red Diamond Invisalign status. However, documented treatment failures including veneers breaking within days and a surgical incident started without proper imaging are serious concerns. The review pool shows hallmarks of medium-level manipulation with near-uniform template language, zero verified reviews, and one reviewer noting that negative reviews have been removed.
Authenticity
5/10Baseline 7: real chain, named doctors, website. -2 medium manipulation: 0 verified/128 reviews, near-uniform template language, reviewer notes negative reviews removed. Final 5.
Treatment quality
4/10Baseline 7: Red Diamond Invisalign, established chain. -2 documented failures (veneer broke 3 days, surgery mid-procedure without imaging). -1 manipulation deduction. Final 4.
Cleanliness
6/10Baseline 6: multiple reviews cite clean modern space, private treatment rooms. No JCI/ISO verifiable. Insufficient negative data to deduct. Final 6.
Team
7/10Baseline 7: Dr. Nguyen Xuan Nhi MSc Germany, Dr. Pham Thi Ha Xuyen Yonsei cert, Red Diamond Invisalign, 16 courses trained. Named doctors verifiable. Final 7.
Price value
6/10Baseline 6: Invisalign ~$4,500 USD, comparable to private sector Vietnam. Veneer pair 16M VND (~$640). Some reviews cite reasonable, others note relatively expensive. Final 6.
Tourist suitability
5/10Baseline 5: central D3 HCMC, Zalo/Messenger, some English reviews, no dedicated international patient service, no airport transfer, no English booking portal. Final 5.
What comes up well
- Named specialists: Dr. Nguyen Xuan Nhi MSc Germany, Dr. Pham Thi Ha Xuyen Yonsei cert
- Red Diamond Invisalign Provider - highest global tier for clear aligner volume
- 9+ branches in HCMC, established chain since at least 2019
- Central District 3 location with Zalo and Messenger contact
- Private treatment rooms and modern equipment noted by multiple patients
Points to weigh
- 0 verified reviews on 128-review pool; near-uniform template praise language; reviewer states negative reviews are removed
- Documented veneer failure: pair broke after 3 days, failed again after 2 weeks
- Surgical incident: incision made mid-procedure without prior imaging, then claimed wrong tools on hand
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 128 reviews
My younger sibling underwent minor surgery without taking pictures beforehand. After making the incision, they claimed they didn't have the necessary tools to remove the screws, then gave a vague explanation using medical jargon before …
The reception staff treated customers with utter disrespect. They were supposed to be welcoming if they were well-dressed, wealthy, or had chosen a good package, but their work was unprofessional, noisy, and involved whispering, laughing, …
After 4 years of being a loyal customer of this dental clinic, I am very satisfied with the attentive service. They always take care of their patients. The dental team is also very enthusiastic and friendly.
I'm really bored with the customer service and consulting staff. Superficial. Every time I have a problem, I text them and they don't resolve it immediately. I have to wait for this person or that person to check.
I was introduced here for orthodontic treatment. The doctor gave me very good advice and it was very okay.
The experience was so terrible. I really regret trusting this center. The customer service staff gave bad advice with incorrect knowledge and were also rude. Luckily, I have had braces for a long time so I know they gave wrong advice. I …
The terms must be extremely one-sided for them not to dare show the contract to the client beforehand. At the clinic, they insisted on payment for the treatment plan before showing the contract? I tried asking to see it again but still …
I had braces (orthodontics) at Nam Ky Khoi Nghia branch. The doctor and assistant were very enthusiastic. The doctor who supported my case was Dr. Thuy. Those who have braces in the future can ask if he can be in …
The consultants are cute and friendly. The doctors are dedicated to their patients.
I need to prepare for my second orthodontic treatment right after my first one here. My teeth are still in bad shape (misaligned bite and some teeth are crooked), but the doctor gave a good assessment and allowed me to have them removed.
I recently visited Nha khoa Parkway Nam Ky Khoi Nghia and had an exceptional experience! From the moment I walked in, the staff was welcoming and professional. The clinic is modern, clean, and equipped with the latest dental technology, …
I have been doing general practice at Parkway since 2021. I am thankful that the doctors and assistants take care of me enthusiastically, ask questions and do it very gently. I will come back for regular dental checkups.
Friendly, dedicated and attentive doctors and nurses. Enthusiastic consultation, gentle communication. Clean and modern clinic.
Goodbye and never come back. The doctor is unprofessional, lacks knowledge, and has no specific treatment plan. Doctor Bui Quynh Duyen is incompetent and arrogant! Does not help the patient and makes the patient's pain worse! Everyone be …
Good clinic, 5-star service, attentive and enthusiastic staff. I'm still doing it so I don't have exact results yet, but I see my teeth are gradually taking shape. I'm very satisfied.
Came here for a check up and to remove my wisdom teeth. Over I had a pretty good experience.
The service is excellent! The customer service staff are attentive and provide quick advice, the doctors are lovely and dedicated, and the facilities are top-notch with all the necessary equipment. I'm currently undergoing orthodontic treatment here, so if you're looking for a quality dental clinic, you can consider Parkway Dental.
Everything was great, from the doctors to the customer service.
The doctor and consultant were attentive and provided enthusiastic support throughout my orthodontic treatment at the dental clinic.
The ladies were very lovely, the service quality was good, and they provided attentive customer care.
The staff here are enthusiastic and friendly. The team is professional.
The clinic is clean, the doctor is very gentle and cute. I feel very secure having braces here.
The clinic is clean and the doctors and staff are enthusiastic.
The dental clinic is great. The staff is very enthusiastic, speaks politely and softly, the space is clean and beautiful beyond reproach 😊 …
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