Patients
Reviews of Nha Khoa Kim.
Ho Chi Minh City, Vietnam. 237 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.1 out of 10
Overall score
Nha Khoa Kim (Phan Van Tri) is a branch of a large Vietnamese chain with genuine chain-level credentials including ISO 9001:2015, Straumann and Invisalign Black Diamond status. However, the review pool shows strong manipulation signals with 49 of 50 five-star scripted reviews and zero verified submissions, plus one independently verified complaint documenting aggressive upselling and refund refusal. The Go Vap location and absence of English-language or tourist infrastructure make this branch poorly suited for dental tourists.
Authenticity
4/10Baseline 6: established chain, ISO/GCR claimed, real brand. -2 manipulation: 49/50 five-star, 0 verified, scripted themes, one WhatClinic verified review documents upsell/refund refusal. Final 4.
Treatment quality
6/10Baseline 7: Straumann, Invisalign Black Diamond, CBCT, X-Guide plausible for large chain. -1 review manipulation discount. One verified upsell/unnecessary treatment complaint. Final 6.
Cleanliness
7/10Baseline 7: ISO 9001:2015, 8-step sterilization, Class B autoclave, one-way flow documented. No JCI so no floor bump. Reviews scripted but sterilization claims consistent with chain standards. Final 7.
Team
5/10Baseline 6: founder Dr. Nguyen Huu Nam named, Black Diamond Invisalign status verifiable. No individual dentist credentials at this branch. -1 no branch-level named doctors. Final 5.
Price value
6/10Baseline 6: published price list (crowns 2.5M-10.5M VND, implants 17M-34M VND, braces 35M-121M VND). Mid-range for Vietnam. One complaint of upsell/refund refusal reduces value confidence. Final 6.
Tourist suitability
3/10Baseline 4: Go Vap District, not tourist area. No English support documented, no airport transfer, no international patient coordinator, no WhatsApp English booking evident. Final 3.
What comes up well
- 31-branch chain with ISO 9001:2015 and GCR certifications
- Invisalign Black Diamond status confirmed at 2024 Align SEA Forum
- Top-5 Straumann implant provider in Vietnam
- X-Guide robot navigation and CBCT imaging for implants
- Published price list with transparent VND pricing
Points to weigh
- 49/50 reviews are 5-star with scripted themes, 0 verified; strong manipulation signal
- Verified Australian patient (Dec 2025) reports upselling and refusal to refund unused procedure
- Go Vap branch has no documented English support or international patient services
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 237 reviews
After 6 months of braces, I can see a clear improvement in my bite, and I feel confident when smiling in front of friends.
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
Porcelain crowns use imported blanks from Germany, USA, Austria, the doctor will show you the documents on the spot
I feel secure because I can see the 8-step sterile room and the manufacturing lab with my own eyes.
I was surprised to know that the system has its own international standard Labo, with genuine imported ceramic blanks from Europe.
Root canal treatment was done thoroughly, the doctor was gentle, and the assistants were attentive.
Conclusion: Kim Dental Clinic brings transparency, safety and aesthetic results beyond expectations.
Reply from the clinic
Kim Dental Clinic is grateful for your time in leaving a 5-star review. Your trust is the driving force behind the continuous improvement of our services by the doctors and staff at Kim Dental Clinic.
ERP helps schedule appointments and manage records accurately, making it easy for customers to track their progress.
Reply from the clinic
Kim Dental Clinic is grateful for your time in providing feedback on your dental experience! … More
What I like is being able to see the sterilization room with all 8 steps and 4 transparent inspection tests.
The security guard was enthusiastic, clearly showed the parking space, and even helped the customer park the car when leaving.
I waited a bit but in return I felt secure seeing the doctor and assistant following the correct sterile procedure.
I think the system is modern and professional because it's invested in by Temasek Singapore.
Reply from the clinic
Kim Dental Clinic would like to thank you for your trust and recognition of the modernity and professionalism of the system, supported by investment from Temasek Singapore. This is the motivation for Kim Dental Clinic to continuously improve the quality of service to serve you.
After 6 months of braces, my bite is even and I feel more confident when I smile.
Reply from the clinic
Thank you so much for your 5-star rating for the clinic! Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve.
I found the braces at Kim Dental Clinic to be completely different. The doctor was gentle and always ensured that the instruments were sterile in each individual package.
Reply from the clinic
Kim Dental Clinic would like to thank you for choosing our orthodontic services. The doctor's gentle manipulation and the individually packaged sterile instruments are always our top priority to bring you absolute peace of mind and safety. We look forward to continuing to accompany and serve you in your next visits.
Teeth whitening takes just over 1 hour, teeth are bright and even and there is no sensitivity after the procedure.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for trusting and choosing our teeth whitening service. Our team of doctors prioritizes quick, effective results without causing sensitivity after the procedure, aiming to provide you with maximum … More
After the implant procedure, I even received a personalized positioning splint as proof, ensuring complete transparency.
Reply from the clinic
Kim Dental Clinic sincerely thanks you for trusting and choosing our implant services. Providing personalized aligners as transparent evidence during treatment ensures your rights and complete peace of mind, and is our top priority. We look forward to continuing to accompany and serve you in your future dental care.
Wisdom tooth extraction was quick and painless. The next day the doctor called to check on the situation.
Reply from the clinic
Your satisfaction is the daily motivation for the team of doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
Having braces at Kim Dental Clinic, I saw a clear change after only a few months. Each follow-up visit was recorded in the electronic records.
Reply from the clinic
Kim Dental Clinic would like to thank you for choosing our orthodontic service. Tracking progress clearly and saving details on electronic records helps you easily see changes after just a few months. This is also a way to help you feel … More
After the implant was done, the doctor even gave me a positioning guide as proof, making everything transparent and clear.
Reply from the clinic
Thank you for your trust and sharing your feelings! At Kim Dental, the implant placement process is performed with a safe and … More
The root canal treatment was done gently by the doctor and the assistant was attentive. I felt secure and comfortable.
The clinic is spacious, has pleasant lighting, and an airy space that makes customers feel comfortable.
The friendly security guard even holds an umbrella for visitors when it rains.
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