Patients
Reviews of Nha Khoa Kim.
Ho Chi Minh City, Vietnam. 192 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.5 out of 10
Overall score
Nha Khoa Kim is a legitimate, large-scale Vietnamese dental chain with Temasek backing, ISO 9001 certification, CBCT imaging, X-Guide robotic implant surgery, and an in-house lab across 32 branches. However, the review pool shows heavy signs of coordinated manipulation with 0 verified reviews, uniform 5-star ratings, template-style content, and duplicate text making the review score unreliable. The clinic is primarily domestic-focused with limited documented infrastructure for international dental tourists.
Authenticity
4/10Baseline 7: real 32-branch chain, ISO 9001, Temasek-backed, HCMC Dept of Health ranked. Heavy manipulation -3: 50 reviews all 5-star, 0 verified, coordinated themes, duplicate text. Final 4.
Treatment quality
5/10Baseline 7: large professional chain, CBCT, X-Guide robot, in-house lab. Heavy manipulation -2. External upsell complaint. Final 5.
Cleanliness
7/10Baseline 7: ISO 9001, Class B autoclave confirmed, 8-step sterilization process cited, air shower clean room plausible for chain. No negative cleanliness reports. Final 7.
Team
6/10Baseline 6: Ministry of Health certified, Harvard FIELD program training, 4 specialties. No named senior specialists with verifiable credentials. Final 6.
Price value
6/10Baseline 6: competitive vs Western prices, one local reviewer noted prices are high for Vietnam indicating premium positioning. Good value for dental tourists. Final 6.
Tourist suitability
5/10Baseline 5: English website exists, Tan Binh district not tourist hub, no airport transfer, no WhatsApp or international coordinator confirmed, VND pricing only. Final 5.
What comes up well
- 32-branch chain backed by Temasek (Singapore govt fund), ISO 9001:2015 certified
- X-Guide robotic implant navigation and 32 CBCT machines across network
- In-house dental lab confirmed for faster crown and veneer production
- Ranked in HCMC Dept of Health top 10 quality assessment 2025
- Class B autoclave and documented multi-step sterilization protocol
Points to weigh
- Heavy review manipulation: 50 reviews, 0 verified, all 5-star, coordinated marketing themes, duplicate sentences
- External reviewer reported upselling focus over addressing patient concern
- No named senior dentists with verifiable qualifications published
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 192 reviews
The doctor attached the braces very skillfully; I only felt a slight ache at home, not as painful as I had imagined.
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services. … More
The doctor shaped my teeth in a strong style, making me look more individual.
After getting porcelain veneers, I feel several years younger and my smile is much more radiant.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and sharing your joy Porcelain teeth not only help improve aesthetics but also bring youthfulness and radiance to your smile. Your joy and satisfaction are the motivation for Kim … More
I was given careful diet instructions by the doctor, and the post-surgery was very gentle.
What surprised me was that the surgery involved a whole team of doctors, not just one person.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and for sharing your experience. Having a team of doctors involved in each surgical procedure is a special … More
I've used the service here. The process was quick and efficient, the consultation was thorough and very caring. Good quality. The doctor was enthusiastic and provided dedicated support. Excellent expertise. I felt very reassured.
Reply from the clinic
Kim Dental Clinic is grateful for your time in providing feedback on your dental experience! Your satisfaction is the daily motivation for the doctors and staff at Kim Dental Clinic to continuously improve.
The dentist who did the filling was unprofessional; the filling came off completely within two weeks. You should avoid this place, and if you don't have insurance, you should never go there.
Excellent consultation service. The treatment plan, timeline, and price list were clear from the start. Let's see how the treatment quality holds up over time ^^
Modern and fully equipped facilities. The dentists provide attentive consultations and are highly skilled. 5 stars
Reply from the clinic
Response from the owner Edited a month agoKim Dental Clinic thanks you for your positive feedback on our space and facilities! For your safety, Kim Dental Clinic always invests in modern equipment and a sterile operating room to provide the most comfortable and safe experience for our customers. We look forward to serving you again in your future visits!
A positive experience during orthodontic treatment and using services at NK Kim.
Reply from the clinic
Response from the owner Edited a month agoYour satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
The doctors and assistants were very professional, lovely, and dedicated, and the consultants were also friendly. Excellent service.
The doctor and staff were very enthusiastic, so I didn't feel scared or in any pain; the doctor was very thorough.
Reply from the clinic
Thank you so much for your 5-star rating! Kim Dental Clinic is grateful that you were satisfied with your visit. We hope to continue serving you and your family in the future.
The receptionist was very careless. I paid but they didn't record my data.
Dr. Phuong and the customer service staff were very enthusiastic. Even though I'm a bit picky and it was my first time getting dental work done, so there were many things I wasn't used to, the doctor and staff were still cheerful and didn't show any unpleasant attitude towards me.
Reply from the clinic
Kim Dental Clinic thanks you for your trust and positive feedback. The enthusiasm of our doctors and the cheerful attitude of our staff are always what Kim Dental Clinic strives to maintain in order to provide the best experience for our valued customers. We are honored to serve you!
I had my wisdom tooth extracted here and the service was excellent. The doctor and staff were enthusiastic and professional. It was completely painless.
Reply from the clinic
Response from the owner Edited 2 months agoYour satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
I made an appointment but arrived on time and had to wait a very long time.
The consultation and service were quick and efficient, the doctor explained and advised clearly and effectively, the price was reasonable for the experience, and overall the service received was very good.
Reply from the clinic
Response from the owner Edited 3 months agoKim Dental Clinic is grateful for your time in providing feedback on your dental experience! Your satisfaction is the daily motivation for the doctors and staff at Kim Dental Clinic to continuously improve.
The receptionist at this establishment was terrible; it was as if they wanted to chase customers away.
Reply from the clinic
Kim Dental sincerely apologizes for the unsatisfactory experience with our reception. Your feedback is of great importance to Kim Dental. We will seriously review our procedures and the attitude of our reception staff to promptly correct and improve the quality of our services. We hope you understand and give Kim Dental the opportunity to serve you better in the future.
All the staff from the receptionist doctor are nice and enthusiastic
Reply from the clinic
Thank you for your kind words about the entire Kim Dental team! Kim Dental always strives to provide enthusiastic and friendly service from our doctors to our reception staff, so that every patient has a comfortable and satisfying experience during their visit.
Youthful style braces, transparent cost, suitable for Gen Z customers 🎯 …
Reply from the clinic
Your satisfaction is the daily motivation for the doctors and staff at Kim Dental to continuously improve. We are very grateful for your trust in using our services at Kim Dental.
Stylish and youthful braces with clear pricing, suitable for Gen Z customers.
After the teeth whitening procedure, the doctor called to check on me, which felt very thoughtful and caring 📞 …
Reply from the clinic
Kim Dental Clinic thanks you for your compliments! We are happy that you are satisfied with the care and attention after bleaching. Kim Dental Clinic always wants to bring you the most thoughtful and dedicated experience.
I was surprised to learn that the system has its own ISO 13485 certified laboratory and uses imported European raw materials 🏭 …
Reply from the clinic
Kim Dental Clinic thanks you for your interest and sharing your feelings! We are pleased that you are impressed with our private Labo system that meets ISO 13485 standards and European imported blanks. Kim Dental Clinic always focuses on investing in technology and quality materials to bring optimal treatment results to you.
After 6 months of wearing braces, I've noticed an improvement in my bite, and I smile much more confidently.
Reply from the clinic
Kim Dental Clinic thanks you for sharing your joy after the braces process! We are very happy that your bite has improved significantly after only 6 months and helped you feel more confident when smiling. Kim Dental Clinic will continue to accompany you to achieve the best braces results.
Want the same for your own teeth? Send a photo and we will come back with a written quote from Nha Khoa Kim.
Ask on WhatsApp