Patients
Reviews of Lien Thanh Dental Clinic.
Hanoi, Vietnam. 51 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.4 out of 10
Overall score
Lien Thanh Dental Clinic is a well-equipped Hanoi practice with a 36-year lead dentist, intraoral cameras, ClinCheck, and on-site milling. Multiple independent reviewers report staff who insult and mistreat customers, and one reviewer documents two implant failures with only a partial refund. The absence of named doctors in any review, combined with documented staff conduct issues, significantly limits confidence despite the strong equipment inventory.
Authenticity
5/10No manipulation (4.61). Website confirmed; no social found. No named doctors in 50 reviews; no-named-doctors cap applied: auth max 5, team max 3. 5 genuine one-stars with specific complaints.
Treatment quality
6/10Implant failure x2 for one patient with only partial refund. 7-year filling intact; porcelain veneers without gum darkening. Invisalign, ClinCheck, Cercon machine. Tooth preservation philosophy praised.
Cleanliness
8/10Intraoral camera for post-cleaning verification. On-site X-ray, Cercon milling machine, Digitized clinic. Long-standing 36-year lead dentist. Generally clean modern facility.
Team
3/10No named doctors in any review; no-named-doctors cap: team max 3. Multiple independent reviews report staff insulting and unprofessional behavior toward customers. One reviewer notes doctor is grumpy but technically good.
Price value
5/10Multiple reviewers say overpriced vs nearby competitors (half the price elsewhere). VIP tier described as expensive. Tartar removal at 200k VND fair but overall pricing tier is mid-to-high.
Tourist suitability
5/10Inner Hanoi PRIMARY zone (Hai Ba Trung area). Website exists. One mention of gift from Germany customer. No English confirmed in reviews. Staff rudeness risk is significant concern for tourists.
What comes up well
- Long-established clinic with modern digital equipment: intraoral camera, ClinCheck, Cercon milling, on-site X-ray
- Tooth preservation philosophy praised; 3 other clinics recommended extraction but this one did not
- 7-year filling still intact; porcelain veneers without gum darkening long-term
- Invisalign provider; insurance and voucher discounts available
Points to weigh
- No named doctors in any review; no-named-doctors cap applied (auth max 5, team max 3)
- Multiple independent reviewers report staff insulting and verbally abusing customers
- Two implant failures for one patient; only partial refund provided
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 51 reviews
Just had a wisdom tooth removed here. I saw good reviews, so why is the service so bad, and why are they cursing at customers? 🤔 It's making my head spin. It's a time when competitors play dirty tricks. …
Everyone should consider this, my experience is not good at all, the staff's attitude is not dedicated to customers, everyone should consider carefully before doing it, otherwise you will lose money.
Terrible experience, extremely poor service, staff were unprofessional, unsupportive, irresponsible, and even insulted customers.
I'm wearing clear aligners, and my teeth have changed quite a bit so far. I'll come back next year to give another review. The service is good and the price is acceptable.
Prestige, quality and dedicated service are very good. A porcelain tooth is just like a real one, when it's done, no one will know that I did it 😁😁 …
Modern equipment, dedicated and professional doctors, and reasonable orthodontic treatment costs.
My porcelain veneers look very natural and the color is perfect; they haven't darkened at the gum line even after a long time.
The patient here looks grumpy, but the doctor is good, so I'll overlook his attitude.
Every time I've made an appointment before, I've been able to get it done early. Last time, I forgot to make an appointment and had to wait a long time.
Getting my teeth done made me look 5 years younger, hehe.
Terrible experience, poor service, money back, never returning or recommending to friends and family.
The clinic has been digitized, so the quality is very good; I will recommend it to my acquaintances.
A classy clinic with full modern equipment. Has an X-ray room, Cercon dental shaping machine and workshop from A to Z.
This clinic has an on-site X-ray machine, so you don't have to go to the hospital for a scan, which is very convenient.
This clinic has been here for a long time. I have had my teeth treated here since I was a child.
The price is okay depending on which service you choose. Choosing the VIP type is really expensive.
I had porcelain veneers done and now I can eat and chew just like with real teeth; I don't feel any discomfort or anything like that.
Pk enthusiastic service. Staff is very cute. Satisfied after finishing the job
I was given a discount voucher, so it saved me quite a bit of money.
The doctor was very nice, the clinic was clean, and the equipment was modern.
The price is a bit high, but the tooth extraction is painless and heals quickly, so I like it.
I had a dental filling 7 years ago and haven't had any problems.
I had my wisdom tooth extracted; the doctor gave good advice and the extraction service was painless.
The clinic is old and the equipment is outdated. My aunt, Ngan, went there twice for dental implants and both times the procedure failed, and they only refunded a portion of the money.
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