Patients
Reviews of BIK International Dental Clinic.
Ho Chi Minh City, Vietnam. 114 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
5.1 out of 10
Overall score
BIK International Dental Clinic is a multi-location suburban HCMC practice founded in 2013, ISO 9001:2015 certified with a credentialed clinical team including a former Central Hospital chief and CK1 implant specialist. Equipment is solid for the tier (3D CBCT, iTero 5D scanner, Piezotome). However, the review pool shows significant manipulation signals: 0 verified reviews across 114 total, near-uniform 5-star ratings with formulaic language, and a pricing inquiry counted as a 5-star review. The clinic lacks tourist-oriented infrastructure and is not set up for dental tourists from abroad.
Authenticity
4/10Baseline 6: website + named doctors + ISO cert. -2: 0 verified of 114 reviews, formulaic 'enthusiastic' language dominates, one review is a pricing question rated 5 stars, no negative reviews surviving. Final 4.
Treatment quality
5/10Baseline 6: named specialists, CBCT + iTero 5D + Piezotome equipment, 10+ yrs HCMC Hospital of Odonto-Stomatology. -1: formulaic reviews limit outcome evidence. Final 5.
Cleanliness
6/10Baseline 6: multiple reviews mention clean facility, ISO 9001:2015 (BSI) quality management cert, CBCT and autoclave steriliser mentioned. No JCI. Final 6.
Team
7/10Baseline 7: Dr. Nguyen Ngoc Thien (former Chief, Central Hospital of Stomatology, Distinguished Physician title), Dr. Truong Ha Phi (Chief), Dr. Duong Trong Hieu (CK1 specialist). Final 7.
Price value
6/10Baseline 6: suburban Thu Duc location implies competitive local pricing, 0% installment financing available. No published price list. Final 6.
Tourist suitability
3/10Baseline 4: multi-branch, ISO cert, basic English page. -1: no confirmed English staff, no tourist logistics (transfer, WhatsApp), Thu Duc suburban location not tourist-friendly. Final 3.
What comes up well
- ISO 9001:2015 certified by BSI (British Standards Institution)
- 3D CBCT scanner and iTero 5D digital scanner on-site
- Dr. Nguyen Ngoc Thien is a former chief at Central Hospital of Stomatology
- CK1-qualified implant and orthodontic specialist on team
- Multi-branch group operating since 2013 with 0% installment financing
Points to weigh
- 0 verified reviews out of 114; near-universal 5-star pattern with formulaic 'enthusiastic' language across most reviews
- One 5-star review is a literal pricing inquiry, not a patient experience
- No confirmed English-speaking staff, no tourist logistics, Thu Duc location unsuitable for dental tourists
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 114 reviews
The staff were very friendly and enthusiastic. A great and satisfying experience.
Reply from the clinic
BIK International Dental Clinic sincerely thanks you for trusting and choosing our dental care services. We wish you good health and happiness.
The dental fillings here are very comfortable, and the dentist is attentive and thorough.
The doctors are dedicated, enthusiastic, and highly experienced. The customer service is excellent.
Dr. Chi was very gentle and it wasn't painful. I'm getting porcelain veneers here and I find the staff and receptionists very helpful and enthusiastic.
Dr. Cuong extracted the child's tooth without pain. Very good.
The dental clinic was clean, and the two receptionists were very helpful.
The dentist did the scaling and filling very smoothly and painlessly. I will come back next time.
The staff were enthusiastic and attentive. I will definitely come back and support them again next time.
The staff were dedicated and provided friendly and cheerful advice.
The consultants are enthusiastic, and the doctors are highly skilled.
Good service, the doctors and staff are enthusiastic and lovely.
I am very satisfied. The first time I came here to get my teeth cleaned, it was very clean and painless.
Clean dental clinic, gentle doctor, painless, enthusiastic support staff on my first visit to the dentist
I bought a water flosser at the dental clinic, and it works well. The receptionist was very helpful.
Very good and enthusiastic service, I'm very satisfied here, all my family members have their dental work done here.
I had my teeth cleaned here, the service was good.
The dental clinic was clean. The doctor was enthusiastic and attentive.
The dental clinic is clean, has modern equipment, and the reception staff are enthusiastic and friendly.
A beautiful, bright dental clinic with professional and enthusiastic staff.
The medical staff and receptionists were very enthusiastic and dedicated. The facilities were excellent.
The staff are enthusiastic. The doctor is also gentle and thorough, the quality is good. My child really likes Dr. Tài. I am very satisfied and feel at ease having my child's dental care done at this clinic.
The consultants were very helpful, the doctor was gentle, it wasn't painful, and they even gave us candy.
Very prompt & professional service by dental care team with a well trained Doctors team. This is my second time I taken this place services and very satisfied. Thank you Ms Thảo reception and doctors team!
Female doctor at the dental clinic, don't know her name but her attitude is not good. Disappointing experience
Reply from the clinic
Dear Customer, We are very sorry for your bad experience at the Dental Clinic. We look forward to assisting you in resolving your current issues. Please let us know your Full Name and Case Number so we can contact you as soon as possible. We appreciate your feedback.
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